Conditions of carriage
General Terms and Conditions
These terms and conditions are an integral part of the contract of air carriage.
These terms and conditions regulate the procedure for transportation by air of passengers and baggage carried out by Pobeda Airlines LLC within the territory of the Russian Federation and abroad during the international air transportation of passengers and baggage in accordance with the effective conventions in the field of international transportation by air, s of the International Civil Aviation Organization (ICAO), as well as applicable international treaties and agreements of the Russian Federation¬. These terms and conditions stipulate the rights, obligations and responsibilities of Pobeda Airlines LLC and of the passengers of Pobeda Airlines LLC.
Tariffs, rules and fees effective as of the moment of registration of air transportation are applied for the passengers’ air carriage and as of day of the commencement of carriage — for the baggage transportation.
The application of tariffs for transportation of passengers and baggage, as well as charging set fees is performed in accordance with the terms of the application of tariffs and charges of Pobeda Airlines LLC.
Air transportation of explosives, weapons, ammunition, toxic, flammable, radioactive and other hazardous substances and objects, ¬as well as of radio equipment is regulated by departmental regulations of the Ministry of Transport of the Russian Federation and its legal predecessors, and also by the local regulations of Pobeda Airlines LLC, ¬which form an integral part of these terms and conditions.
Air transportation in carrying out charter flights is performed in accordance with these Terms and Conditions and aircraft charter contract.
Definition of certain terms used in these Terms and Conditions of Carriage
The terms and definitions used in these Terms and Conditions shall have the following meanings:
«Airline» means Pobeda Airlines LLC, Commercial organization established in accordance with the legislation of the Russian Federation; its main activity is the provision of air transportation of passengers, baggage, cargo and mail.
«We», «our», «us» (including their derivatives), Pobeda Airlines LLC means Pobeda Airlines Limited Liability Company, incorporated and operating in the Russian Federation.
«You», «your» (including their derivatives) means any person except members of the crew with whom the contract of air transportation has been signed (see also the definition of «Passenger»).
«Ticket sales agency», «Agent» means an individual or a legal entity authorized to perform for and on behalf of Pobeda Airlines LLC actions for the attraction of passengers, ticketing and sale of passenger carriage on flights of Pobeda Airlines LLC according to the conditions of the passenger sales agency contract (agreement).
«PIR — property irregularity report» means a issued by the Carrier or Service Provider in the presence of a passenger or a person authorized by him/her immediately upon detection of damage caused to baggage during Air transportation of passenger and/or baggage.
«Airport» means a complex of buildings that includes the airfield, terminal and other facilities designed to send and receive aircraft and to provide air traffic services and having the equipment required for this purpose, the necessary aviation personnel, other employees as well as technical facilities.
«Airport (point) of departure» means the airport (point) from which the transportation of passenger and/or baggage begins according to the contract of air transportation.
«Airport (point) of destination» means the airport (point), where the passenger and/or baggage is to be delivered according to the contract of air transportation.
«Baggage» means the passenger’s property carried on board the aircraft of Pobeda Airlines LLC in accordance with the contract of air transportation of passenger. The term «Baggage» includes both Checked-in and Unchecked baggage.
«Baggage check» means a issued by the Carrier for the identification of the passenger’s Checked-in baggage; a part of the Baggage tag is attached by the Carrier to each piece of the Checked-in baggage, the second part of the Baggage tag is given to the passenger.
«Checked-in Baggage» means the passenger’s baggage accepted by the Carrier for air transportation under the Carrier’s responsibility for its integrity certified by the Baggage tag.
«Unclaimed baggage» means baggage which arrived at the airport (point) of destination specified on the Baggage tag and was not received by the passenger.
«Oversized baggage» means the passenger’s baggage with the sum of three dimensions of one piece in the packed condition exceeding 203 (two hundred and three) centimetres.
Unchecked baggage (carry-on baggage) «means the passengers’ baggage except fop the Checked-in baggage, which is carried in the cabin of Pobeda Airlines LLC aircraft with the consent of the Carrier. Dimensions of carry-on baggage in the packed condition shall not exceed 55 × 40 × 20 cm. Weight of carry-on baggage shall not exceed 10 (ten) kilograms.
«Baggage excess» means that part of the baggage weight which exceeds the free baggage allowance established by these Terms and Conditions and requires payment regardless of the specified allowance.
«Heavyweight baggage» means baggage with the weight of one place greater than 32 (thirty-two) kilograms.
«E-ticket» (electronic ticket) means Electronic passenger ticket and Baggage check, which is a used to verify the contract of transportation of passenger and baggage containing the information about the air transportation of the passenger and baggage in the form of electronic digital records in the Carrier’s database located in the computer reservation system centre.
«Booking» means pre-reservation of seats on the aircraft for a specific passenger on a particular flight and for the specifically defined date according to the chosen tariff effective at the time of the booking.
«Voucher» is a record in the Carrier’s electronic booking system, allowing the opportunity to set off the voucher for the payment for the air transportation and/or additional services in the Russian roubles for the amount less or equal to the Voucher nominal value.
«Air transportation of passengers and baggage» means a service for the transportation of passengers and baggage by aircraft under and in accordance with the terms of the contract of air transportation.
«Refund» means paying to passenger or his/her duly authorized person a part of or the whole cost of air transportation or services that he/she has previously paid for but has not used or has only partially used.
«to the passenger’s life or personal safety» includes death, wound or any bodily injury inflicted to a passenger during air transportation,
«to the passenger’s baggage» includes loss and missing of, or damage to, baggage as well as other damage to Baggage caused by or arising out of or in connection with the transportation or other services provided by the Carrier in connection with the air transportation.
«Unloading from the aircraft» means the process of removing the baggage from the aircraft after it has landed under the supervision of the Carrier or Service Provider.
«Days», in case these Terms and Conditions of carriage do not provide otherwise, means calendar days, including all seven (7) days of the week, provided that for the purposes of notification the day on which the notice is sent is not taken into account and provided that in determining the duration of validity of the Ticket the day when the ticket was issued or the day when the flight begins is not taken into account.
«Contract of air transportation of passengers and baggage» means a contract under which the Carrier undertakes to carry the passenger of the aircraft to the point of destination, providing them a place on board the aircraft performing the flight specified in the ticket, and in the case of the baggage transportation by the passenger also to deliver this Baggage to the point of destination and hand it to the passenger or a person authorized to receive the Baggage.
«Aircraft charter contract» means a contract under which one party (the charteree) shall undertake to provide the other party (the charterer) for a fee with one or several aircraft, or a part of aircraft in order to perform one or more flights designated for the air transportation of passengers and baggage.
«Identity » means
Passport of the citizen of the Russian Federation or a replacing it;
Regular international passport of the citizen of the Russian Federation;
Military ID (for soldiers doing draft military service, contract service or alternative service);
Birth certificate (for persons under 14 years);
National passport (for foreigners);
Certificate for stateless persons;
Permanent resident card.
«Legislation» means regulatory acts being in effect on the territory of the Russian Federation, as well as international agreements and treaties and international conventions recognized and ratified by the Russian Federation.
«Airline designation code» means two characters or three letters identifying the carrier.
«Itinerary / Receipt» means a sent by the Carrier to the passenger as the confirmation of the air transportation contract conclusion after the timely and complete payment by the passenger for the air transportation, containing the following information on air transportation of passengers and baggage: Passenger’s full name, series and number of the passenger’s identity , the name and designation code of the Carrier, flight number, date and time of departure and other required details in accordance with the requirements of Order No. 134 of the Ministry of Transport of the Russian Federation dated November 08, 2006 «On establishing the form of electronic passenger ticket and baggage check in civil aviation.»
«Service Provider» means an organization having a contractual relationship with the Carrier, which is authorized for and on behalf of the Carrier to take any necessary action and issue related s at the airport in relation to the arrival, departure and registration of the Carrier’s aircraft, of passengers and baggage.
«Check-in closing time» means the deadline which we set for the passenger to register and obtain a boarding pass for the relevant flight.
«Passenger» means any person, except for members of the crew, carried or to be carried on board of aircraft in accordance with the contract of air transportation of passenger and baggage.
«Carrier» means Pobeda Airlines Limited Liability Company established and acting in the territory of the Russian Federation in accordance with the effective legislation of the Russian Federation
«Claim» means a requirement presented to the Carrier in writing by the persons concerned or their duly authorized representative for the compensation of damages arising as a result of air transportation.
«Flight» means aircraft flight (scheduled or unscheduled), running in one direction from the point of departure to the point of destination.
«Scheduled (regular) flight» means the flight of an aircraft following the itinerary in accordance with the established schedule.
«Charter flight» means the flight of an aircraft operated in accordance with the aircraft charter contract.
«Roubles» means Russian roubles.
«Pobeda Airlines LLC site», " «Pobeda Airlines LLC Web site» means a set of textual and graphic information posted by Pobeda Airlines LLC for public access and reference at the following domain address: www.pobeda.aero.
«Charge» means the fee set by the Carrier, charged for additional services during the air transportation of passengers and baggage.
«Tariff» means the fee charged by the Carrier for the air transportation of passengers or for transporting a mass unit or volume unit of baggage from the point of departure to the point of destination along a certain route.
«Special tariff» means Tariff established taking into account various discounts.
Booking the air carriage of passengers and baggage
Booking of the passenger’s seat and luggage box involves carriage of the passenger and their baggage only on the date, flight and following the itinerary for which such booking has been made.
In order to make a reservation the passenger can call the call centre of Pobeda Airlines LLC by phone +7(809) 505-47-77 (paid call), address the authorized agents of Pobeda Airlines LLC, come to the booking offices of Pobeda Airlines LLC in base airports or book a passenger seat independently through the Web site of Pobeda Airlines LLC www.pobeda.aero.
The passenger books the seat and the luggage box in the following way:
ing the air carriage route, ing the date and time of departure;
ing the flight number, the optimal variant of the tariff, studying the Tariff Policy of Pobeda Airlines LLC;
Studying of the terms and conditions of the Contract of air carriage, including but not limited to the General Terms and Conditions of Transportation of Passengers and Baggage on board of aircraft of Pobeda Airlines LLC, Rules of application for a refund in case of the passenger’s voluntary cancellation of air carriage on flights of Pobeda Airlines LLC, Rules of application for a refund in case of the passenger’s forced cancellation of air carriage on flights of Pobeda Airlines LLC;
Entering the required information concerning the passenger’s personal data and contact information.
During booking we will need the following data on passengers (in Latin letters):
Passenger’s first name,
Passenger’s middle name,
Passenger’s last name,
Type and number of the passenger’s identity .
Attention. The data of the presented by the passenger at check-in to the appropriate flight must coincide with the data of the specified by the passenger during the booking process. In case the passenger provides incorrect information or in case the passenger presents a different during the check-in for the appropriate flight, transportation of such passenger is prohibited.
Date of birth,
Contact telephone number and email address,
Consent to the processing of personal data.
Hereby you acknowledge that your personal data has been provided to us to use it for booking the passenger seat and luggage box, to sign the contract of air carriage of passengers as well as to allow the passenger to receive additional services related to the contract, including but not limited to insurance, booking a room in a hotel, car rental.
For these purposes, you hereby authorize us to store, use and transfer such data to our employees, agents, contractors, service and work providers, other contracting parties and also to the state and municipal organizations and institutions. Your personal data and contact information shall not be used otherwise than for the above-mentioned purposes, including for any kind of marketing activities without your prior consent.
Attention. If the passenger refuses to provide the information needed for booking the booking is not made!
- Choice of payment method and making the payment.
We will register your booking (bookings), i. e. we will fix the passenger seat and luggage box for your baggage on board our aircraft for a specific flight and date by assigning it a unique alphanumeric code.
Attention. The booking code is not a contract of air carriage of passengers and baggage, neither does it present an evidence of concluding such contract.The Contract of air carriage is placed on the Web site www.pobeda.aero. The passenger must agree to the terms of the Contract before issuing the ticket.
Your reservation will be cancelled by us without any prior notice (warning) by Pobeda Airlines LLC if you fail to pay for the air carriage in full and within the time specified by these General Terms and Conditions.
Below is a list of passengers who have to book air carriage exclusively through our booking centre
Passengers with disabilities and other persons with physical dyss.
If you have not notified us of any special requirements at the time of booking and also in the case of non-compliance with the terms and conditions set forth in this Article, this may render their performance impossible and lead to the refusal of such passengers’ transportation. Decision to refuse the transportation is at the discretion of Pobeda Airlines LLC.
Payment for the air carriage of passengers and baggage
Transportation fee shall be charged for the transportation of passengers and their baggage.
Carriage fee shall be determined on the basis of the sum of money established by the Tariff Policy of Pobeda Airlines LLC and charged for the carriage of passengers and their baggage between the two points of the itinerary (hereinafter referred to as ’the tariff") or a combination of tariffs from the airport (point) of departure to the airport (point) of destination, charges provided for by the Tariff Policy of Pobeda Airlines LLC and Rules of establishing and applying the tariffs for scheduled air carriage of passengers and baggage, civil aviation charges approved by Order No. 155 of the Ministry of Transport of the Russian Federation of September 25, 2008, and in the case of the passenger ordering additional services — the cost of such additional services established by Pobeda Airlines LLC.
The passenger must choose the type of payment when booking the passenger seat and luggage box.
Payment for the relevant air carriage can be done both by the passengers themselves and by any third party making the booking and/or paying for it on behalf of the passenger using one of several methods.
Information on tariffs and payment methods is placed for public access on the Web site www.pobeda.aero.
Should the additional payments for previously paid booking become necessary, similar methods and conditions of payment should be used.
Execution of contract of air carriage of passengers. Ticket
According to the contract of air carriage1 Pobeda Airlines LLC undertakes to carry the passenger of the aircraft to the point of destination, providing him/her a seat on board the aircraft performing the flight specified in the relevant itinerary/receipt, and in the case of the baggage transportation by the passenger also to deliver this baggage to the point of destination and hand it over to the passenger or a person authorized to receive the baggage.
The contract of air carriage is a public contract, according to the method of its execution it is a contract of adhesion and requires the passenger to completely and unconditionally adhere to the contract of air carriage on the terms and conditions proposed by Pobeda Airlines LLC.
The passenger having booked air carriage using one of the above-mentioned methods and having paid for it in the timely and full manner is considered to have adhered to the public contract of air carriage under the terms and conditions set out in the Air Code of the Russian Federation, these Terms and Conditions of Carriage, applicable tariff rules of Pobeda Airlines LLC and the Itinerary/Receipt sent to them.
Concluding of the contract of air carriage by the passenger shall be proved by the itinerary/receipt.
We shall carry only the passenger whose name and details of the identity are listed in the Itinerary/Receipt and match the data in the system of automated registration of the departure airport. For these purposes when registering for the appropriate flight you are to present the identity the data of which you entered at the conclusion of the contract of air carriage.
Except as expressly provided for by the internal regulations of Pobeda Airlines LLC the air carriage which has been paid for can not be transferred to any third party that is not mentioned in the relevant Itinerary/Receipt.
A person not specified in the Itinerary/Receipt is not allowed to use the Itinerary/Receipt.
Attention: Itinerary / Receipt issued for air carriage of passengers on Pobeda Airlines LLC flights cannot be used for air carriage on flights of other airlines.
On your request, the company may amend the terms and conditions of the contract of air carriage if otherwise not stipulated by the Tariff Policy of the Airlines.
The relevant amendments may be introduced prior to check-in for the flight indicated in the ticket. Charges (payment) for introducing amendments shall be collected according to the procedure stipulated by the Tariff Policy of the airlines.
Tariffs, taxes, duties and charges
Tariffs and charges for air carriage as well as rules of their application shall be established exclusively by Pobeda Airlines LLC. We reserve the right to change the tariffs and charges for air carriage without prior notice.
Attention: Rates for air carriage shall apply only to the actual air carriage of the passenger from the departure airport to the destination airport. Our tariffs do not include the cost of land transportation services between different airports and between airports and city terminals.
All tariffs used by Pobeda Airlines LLC are properly registered and published on our Web site www.pobeda.aero.
Taxes, duties and charges
You are to pay any taxes and duties which the legislation in effect of the Russian Federation imposes on the flight operated by us and used by you, to the extent to which such taxes must be paid by the passenger at the time of conclusion of the contract of air carriage.
Attention: In case Pobeda Airlines LLC changes the tariffs prior to the commencement of air carriage, the transportation of passengers using the tickets issued before the tariff change shall be carried out without recalculations provided that the original terms and conditions of the contract of air carriage are kept.
Prices, taxes, duties and charges are established in the national currency of the Russian Federation — Russian roubles.
Providing pre-ordered seats
General terms and conditions for seat booking
To make your trip even more comfortable, we offer you the opportunity to choose the seat you need in the aircraft cabin on our web site or book it by phone through our booking centre.
You can choose your favourite seat / seats for a fee. We offer our clients seats with extra legroom, as well as the opportunity to book any specific seat. Booking of and payment for the seat you need shall be effected not later than 3 hours prior to departure or immediately in the airport of your departure, not later than the Check-in closing time for your flight. Prices for booking seats with extra legroom and pre-ed seats can be obtained from us by making a request to the Booking centre, or consulting our Web site.
We reserve the right to allocate or reallocate seats in the cabin of the aircraft at any time — even after your boarding. It may be necessary to ensure the execution of the flight and your safety.
We offer you for your choice two types of seats at different price: seats with extra legroom and standard seats.
Providing pre-ed seats is only an offer. If you do not wish to order any specific seat, we will automatically secure any vacant seats in the cabin of the aircraft for you and any other persons travelling with you within the same booking at the time of the check-in.
Replacing pre-ordered seats is free but such a change must be completed 24 hours prior to the scheduled departure at the latest. If you want to change the seat for a more expensive one, for example a seat with extra legroom, you will need to pay the difference between the two tariffs.
If Pobeda Airlines LLC introduces any changes to the flight on which you have pre-ordered a seat you may:
a seat on a new flight.
- Receive a voucher for the amount paid for the pre-ion of seats.
If we cancel the flight for which you have pre-ordered a seat your money will be refunded to you in the same manner in which you have paid for your transportation.
Notice to passengers of seats with extra legroom located next to the emergency exits:
Seats located next to emergency exits have extra legroom. For security reasons, these seats can only be booked by persons over 18 years old who do not have physical or mental illnesses, travelling without young children.
Seats located next to emergency exits cannot be occupied by the following categories of passengers:
Passengers with children,
Passengers with special needs,
Passengers who do not speak Russian,
If a pregnant woman, a person with excess weight or a person wearing the plaster claim a seat next to the emergency exit such person will be provided with a different seat.
If the Passenger does not meet the aforementioned safety rules, Pobeda Airlines LLC will have to provide such Passenger with a different seat without compensation.
Special conditions for pre-ordering seats:
If you carry with you any musical instruments (for example a cello, a guitar, a violin) with the size and weight in excess of the maximum allowed size and weight of carry-on baggage, you can take them into the cabin of the aircraft with you if you book and pay for a separate seat for them. If you decide to book a separate seat for your instrument, please call our booking centre in advance. Transportation of musical instruments is made according to special rules. The total quantity of musical instruments on board the aircraft is limited.
If you want to travel with a wheelchair, a walking frame, etc. we will take the necessary steps for your transportation if you let us know about it when booking the ticket. Please keep in mind that Pobeda Airlines LLC does not usually use jetways. All wheelchairs must be registered and put into the baggage.
Cancellation of pre-ordered seat by Pobeda Airlines LLC despite the fact that special rules have been complied with:
In some cases it may be necessary to cancel the order for the seat even though the passenger has complied with the above-mentioned rules.
If a passenger cannot obtain the pre-ordered seat Pobeda Airlines LLC will offer him/her to reimburse the amount that he/she has spent on such an order.
Check-in of passengers and baggage
General terms and conditions
Pobeda Airlines LLC provides the check-in of passengers and baggage to ensure their air carriage.
The passenger is admitted to air carriage on condition of having a concluded contract of air carriage drawn properly.
We draw your attention to the fact that check-in in the airport normally starts 2 hours and ends strictly 40 minutes prior to the scheduled departure of the flight indicated in the air ticket and the Itinerary/Receipt. Please do not forget that in the airport you will need to pass the established procedures for the registration and baggage handling, payment for excess and/or other payable baggage, screening procedures etc. (hereinafter referred to as «the preflight formalities») and if necessary to fulfil the requirements related to border, customs, immigration, quarantine, sanitary, veterinary, phytosanitary and other controls in accordance with the legislation of the Russian Federation, as well as to the place of boarding the aircraft.
We will refuse air transportation to you in the event of your late arrival to check-in point of passengers and baggage for the relevant flight.
Pobeda Airlines LLC shall not be held liable for any damages a passenger might incur as a result of non-compliance with the provisions of this paragraph.
Attention: Depending on the conditions of the departure airport the starting time, ending time and duration of the check-in process may vary.
Passengers’ and baggage check-in are made on the basis of the concluded contract of air carriage and the passenger’s identity data which have been entered by the passenger during the conclusion of the contract of air carriage as well as on the basis of other s provided for by the legislation of the Russian Federation, if necessary.
If you cannot produce a valid identity which you stated at the conclusion of your contract of air carriage, mentioning your first and last name, you will not be checked in for the relevant flight. In order to depart on another flight you will need to sign a new contract of air carriage and pay the related fee.
Attention: The passengers are personally responsible for ensuring that they have valid s that comply with the requirements of the Russian legislation and regulations of Pobeda Airlines LLC in each point of air transportation. Any fines, penalties and expenses incurred by the passenger in connection with violation of this requirement shall be paid by you and at your own expense.
At check-in the passenger is handed a boarding pass indicating his/her initials and last name, date of departure, boarding end time, gate number and seat number on board the aircraft. If necessary, the boarding pass may further indicate other information.
During the check-in of passengers and baggage the passenger shall present all his/her baggage intended for carriage (including carry-on baggage) to be weighed. Attention: A passenger is entitled to bring in a single piece of checked-in baggage with the maximum weight not exceeding 10 (ten) kilograms without charging any extra fee. (hereinafter referred to as «the free baggage allowance»).
For baggage in excess of the free baggage allowance, for other payable baggage a fee will be charged at the tariff set by Pobeda Airlines LLC.
On-line passengers check-in
Currently, on-line passenger check-in for a flight is not possible.
Providing services and information services for passengers at the airport and agency
The Airline provides passengers with services related to implementation and ensuring air carriage at the airports, points of sale and on board aircraft. The services provided should be directed at ensuring the quality service.
The Airline services or the services of its authorized agent are provided free of charge or at a charge.
The Airline provides passengers with the following free services at the airport:
passengers check-in and registration of their baggage for carriage,
delivery of the passengers to the parking of the aircraft and the organization of their boarding the aircraft,
baggage delivery to the place of aircraft parking, loading, stowage and securing baggage on board the aircraft,
ensuring the passengers’ exit from the aircraft, delivering passengers to the terminal building,
unloading the baggage from the aircraft, transportation of baggage and its handing over to passengers,
provision of customs, border as well as sanitary, quarantine, immigration, veterinary and phytosanitary controls (in case of necessity) during transportation on international routes,
reception and storage of the passenger’s belongings and unchecked baggage in case of forced delay of flight which should have transported that passenger,
using the services of a waiting room, a mother and child room in case of the forced delay of the aircraft.
The Airline shall provide the following free information to the passengers at the airport and at the points of ticket sales:
concerning the time of departure and arrival of aircraft,
concerning the location, the starting and ending time of check-in for the flight specified in the ticket,
concerning the location, the starting and ending time of the passengers’ boarding the aircraft,
concerning the delay or cancellation of the flight and the reasons for the delay or cancellation as well as concerning alterations in time and/or date of the flight,
concerning the schedule of flights, the cost of air transportation following the itinerary including preferential conditions of transporting children and other categories of passengers,
concerning the rules of carriage of passengers and baggage including the free baggage allowance, the articles and substances that are prohibited for air carriage and other special terms and conditions of carriage,
concerning the addresses of the points of sale and rules of sales and booking of (air) transportation services,
concerning the rules and procedures of the pre-and post-flight inspections of passengers and baggage,
concerning common rules for the passengers’ compliance with requirements related to border, customs, immigration, quarantine, sanitary, veterinary, phytosanitary and other controls in accordance with the legislation of the Russian Federation,
- concerning the location of mother and child rooms.
The following information is to be placed at the airports, points of ticket sales, Pobeda Airlines LLC representative offices:
schedule of Pobeda Airlines LLC flights;
regulations for the transportation of passengers and baggage of Pobeda Airlines LLC;
information regarding the location of services and airport officials (Pobeda Airlines LLC) responsible for the servicing of passengers and baggage;
Information on the inspection procedure, articles and substances that are prohibited for carriage by air transport, liability for breach of these rules,
information on transportation conditions for children and other categories of passengers, on s which a passenger shall present during his/her air carriage, on free baggage allowance for air travel by various aircraft types,
information concerning the use of air transport.
Passenger service at the destination airport
Upon arrival the passengers are transported to the airport terminal where they receive their checked baggage.
If the laws of the country of entry provide so, the passenger must undergo:
quarantine and sanitary control (if necessary),
passport control (including filling a certain form by passengers arriving for permanent residence),
veterinary control (if the passenger is travelling with an animal),
customs clearance (including filling the customs declaration),
Passenger’s boarding the aircraft
As a rule boarding the aircraft usually ends 25 ( twenty five) minutes before the departure of the respective flight. In any case, the passenger is obliged to arrive at the boarding gate not later than the end of the flight boarding time stated in the boarding pass and / or announced by the information services of the departure airport.
The passenger’s boarding the aircraft is made upon presentation of the boarding pass for the flight and the corresponding identity that the passenger stated in the contract of air carriage.
A passenger who has not arrived at the gate by the above-mentioned time shall be refused carriage on that flight.
Baggage of the passenger who has checked in but has not come up boarding the aircraft is subject to removal from the aircraft and mandatory inspection.
Attention: Pobeda Airlines LLC shall not be held liable for any damages a passenger might incur as a result of non-compliance with the provisions of this article.
Boarding the aircraft by passengers with disabilities, visually impaired passengers and passengers who need special assistance is performed foremost, before boarding of all the other passengers.
Termination of contract of air carriage of passengers
Termination of contract of air carriage at the discretion of the passenger
The passenger is entitled to cancel the contract of air carriage following the procedure stipulated by the legislation in effect of the Russian Federation and the Rules of application for a refund in case of the passenger’s forced cancellation of air carriage on flights of Pobeda Airlines LLC, Rules of application for a refund in case of the passenger’s voluntary cancellation of air carriage on flights of Pobeda Airlines LLC.
The passenger’s cancellation of transportation is recognized as forced in the following cases:
cancellation or delay (4 hours or more) of flight stated in the ticket,
changes in the itinerary on the part of the carrier,
flight failing to meet the schedule,
passenger’s failure to depart due to the inability to provide him/her with a seat at the flight and on the date shown on the ticket,
passenger’s sudden illness or the illness or death of his/her family member accompanying him/her on board the aircraft. The passenger’s sudden illness or the illness of his/her family member accompanying him/her on board the aircraft shall be confirmed by a notarized copy of sick leave certificate (approved by Order of the Ministry of Healthcare and social development of Russia of 26.04.2011 no. 347н), containing information (marks) or other references to the existence of medical counterindication to flight on board of aircraft with such type of illness. The aforementioned must be sent by registered postal delivery to the Airline’s postal address (142784 Moscow, s. Moskovsky, Kievskoe highway, 22nd km, Bld. 4) and shall serve as the grounds for ing the passenger’s forced cancellation of the contract of air carriage.
The passenger’s cancellation of transportation in cases not provided for in subparagraph 11.1.2. of these Terms and Conditions of Carriage shall be recognized voluntary cancellation of transportation.
If the passenger has not availed himself/herself of transportation in any part (direction) of the transportation route (including but not limited to failure to appear for boarding the aircraft for the flight, voluntary refused the transportation), the booking shall be fully cancelled by the Airline, without notifying the passenger thereof.
Termination of contract of air carriage at the discretion of the Carrier
We reserve the right to unilaterally terminate the contract of air carriage with you in the following cases:
your violation of passport, customs, sanitary and other regulations relating to air transportation established by the legislation of the Russian Federation; during the international air transportation it also applies in case of violation of regulations established by the relevant authorities of the state of departure, destination or transit,
- Your refusal to comply with the requirements stated by the Federal Aviation Regulations,
if your health condition requires special conditions of air carriage or threatens your or other persons’ safety, as confirmed by medical s, and likewise creates turmoil and unaable inconvenience to other persons,
your refusal to pay for your baggage, your violation of Rules of Passenger Conduct on board our aircraft which endangers the safety of the flight or poses a threat to the life or personal safety of other persons, as well as your failure to comply with instructions of the Captain delivered in accordance with the legislation in effect of the Russian Federation,
presence of items or substances prohibited from being transported by air in your hand luggage or baggage,
if you are in a state of drug or alcoholic intoxication.
Amending of contract of air carriage of passengers
Changing the terms of the contract of the air carriage of passengers is allowed unless otherwise provided in the Tariff Policy of Pobeda Airlines LLC and in case there is a possibility to make appropriate changes to such contract.
If a passenger claims alteration of contract of air carriage which is not allowed by the Tariff Policy of Pobeda Airlines LLC, a voluntary refund is made in the manner and subject to the passenger complying with the conditions set forth in the Rules of filing for a refund in the case of the passenger’s voluntary cancellation of the air transportation on flights of Pobeda Airlines LLC, as well as concluding a new contract of air carriage on the new terms and conditions of carriage specified by the passenger.
In case of alteration by the passenger of the contract of air carriage the amount to be charged to the passenger is defined as the difference between the sum paid for the transportation and the cost of transportation under the changed conditions.
In case of the passenger’s voluntary change in the conditions of the contract of air carriage the passenger undertakes to pay a fee for the operations concerning changing the terms and conditions of the contract of air carriage of passengers provided for by the Tariff Policy of Pobeda Airlines LLC.
Attention: Should the passenger refuse to pay the above-mentioned fee the change of conditions for air transportation shall not be possible.
When a voluntary change in terms of the passenger’s contract of air carriage established by the Tariff Policy of Pobeda Airlines LLC is made, the cost of transportation by tariffs in accordance with the new terms and conditions of carriage is recalculated.
The passenger’s first and last name may be changed on a fee paid basis in compliance with the tariffs, rules and conditions of the Carrier published on the Web site of Pobeda Airlines LLC — www.pobeda.aero. Changing of the passenger’s first and last name shall be effected for the whole air carriage route.
If you decide to purchase a new air carriage in the name of a third party you will have to pay the appropriate fee for the change of the passenger’s name simultaneously with your new booking.
Transportation of certain categories of passengers
Transportation of children
A child’s age is determined at the starting date of the air carriage from the airport of departure specified in the traffic .
A passenger is entitled to free transportation of a single child under the age of 2 (two) years without occupying a separate seat. Other children aged under 2 (two) years, as well as children from 2 (two) to 12 (twelve) years occupy individual seats, if there are no special tariff conditions.
Children under the age of 12 (twelve) years are only transported when accompanied by an adult passenger.
When checking in children under 12 years of age and travelling accompanied by an adult passenger it is necessary to present a certificate certifying the identity of every child.
Attention: For safety reasons, infants under 8 (eight) days are not allowed to travel by air.
Pobeda Airlines LLC does not allow more than 10 (ten) children under the age of 2 (two) years in the aircraft cabin. Prams and children’s car seats are not allowed in the cabin of the aircraft. Baggage allowance does not apply for children under 2 years of age.
Transportation of pregnant women
Pregnant women travelling unaccompanied are not allowed to travel after 36 (thirty-six) weeks of pregnancy, and in the case of multiple pregnancy — after 32 (thirty-two) weeks.
After 28 (twenty-eight) weeks of pregnancy pregnant women must have and provide at check-in the certificate from a doctor observing the pregnancy with confirmation that the pregnancy is proceeding normally and indicating the expected date of birth. In this certificate your doctor should also indicate that you are healthy, that there is no objection to your travelling by air and that in the doctor’s opinion there are no reasons why you should not fly. The above-mentioned certificate should be issued not later than 7 (seven) calendar days prior to the air carriage.
Transportation of this category of passengers is carried out, provided that Pobeda Airlines LLC shall not be held responsible for the possible negative consequences for the mother or foetus, as evidenced by the passenger’s signing of the appropriate liability .
Transportation of persons with special needs and categories of passengers who may need a medical examination
Passengers are obliged to determine the feasibility of using air transport on the basis of their health. If age, mental or physical condition can cause deterioration of the passenger’s health during the flight or endanger his/her life, the passenger’s air carriage is made on condition that Pobeda Airlines LLC shall not be held responsible for the consequences which occur as a result of these reasons, as evidenced by the passenger’s signature of the appropriate liability s.
Attention: Passengers who require oxygen during the flight of the aircraft must notify Pobeda Airlines LLC thereof, preferably when booking air transportation but in any case not later than 7 (seven) days prior to the scheduled flight departure by calling our booking centre. Passengers must be in possession of their own certified oxygen apparatus. Passengers who require oxygen during the flight must have a certificate from their doctor stating that they can travel by air. Such passengers shall not be admitted on board aircraft without such certificate. Each of these passengers can bring in 2 (two) small portable oxygen cylinders for use during the flight. Oxygen cylinders will be treated as a piece of carry-on baggage, complying with the maximum limit requirements concerning the size and weight of the baggage. Oxygen cylinders cannot be transported as checked-in baggage.
Below is a list of passengers with special needs who can use our services only if accompanied by another passenger:
passengers with simultaneous hearing and sight disabilities,
disabled children under the age of fourteen years.
Deported passengers (passengers who are administratively expelled from the Russian Federation) and passengers not allowed to enter the country
Deported passengers (who arrived on flights other than own flights of Pobeda Airlines LLC):
a) Transportation of deported passengers shall be carried out in accordance with the requirements of public authorities at the expense of the federal budget.
b) If public authorities oblige the Airline to return the deported Passenger to the departure point or any other point the passenger or the organization deporting him/her must reimburse to the Airline all expenses incurred in connection with such carriage.
Passengers not admitted to enter the country:
a) The passenger who is not allowed to enter the country bears responsibility (if it is not contrary to the legislation of the country refusing the entry) for the reimbursement of all costs of the Airline associated with return transportation, accommodation and food in the point of the refusal of entry and the points of transfer during the return flight. Such costs paid by the Airline are recovered if they cannot be paid by the passenger whose entry to the country has been denied (if they exceed 25 USD).
b) The Airline reserves the right to use any amounts for unused carriage transferred to it by the Passenger or the organization directing the Passenger or any other sums paid by the Passenger or the organization having paid for the ticket to cover the corresponding tariff, as well as the funds at the disposal of the Airline.
General conditions of baggage transportation
Passenger’s baggage is accepted for carriage during check-in at the departure airport.
All the baggage carried by the passenger including personal belongings must be produced for check-in for the flight. Every item shall be registered: marked with a baggage tag and carried in the baggage compartment of the aircraft, which is conditioned by the flight security requirements.
The passenger’s baggage which the Airline accepts for carriage under its responsibility, is marked with a baggage tag and carried in the baggage compartment of the aircraft is called Checked-in baggage.
Free baggage allowance for aircraft of Pobeda Airlines LLC is a baggage not exceeding the maximum weight of 10 (ten) kg, and with the sum of three dimensions of one piece not exceeding 158 (one hundred fifty eight) centimetres, which is carried in the aircraft’s baggage compartment as checked-in baggage.
A passenger allowed to carry in the cabin of an aircraft (take with him/her) no more than two baggage items for additional fee. The weight of each item shall not exceed 10 kg, the sum of its three dimensions shall not exceed 115 cm. Comments: A passenger can carry in the cabin of the aircraft one of each items in the following list if they are with the passenger and not included in the baggage: vanity bag or briefcase; paper folder; umbrella, a walking cane; a bouquet of flowers; outerwear; printed issues for reading during the flight; baby food for the child during the flight; cellular phone; photo camera; video camera; laptop computer; suit in a garment bag; baby cot for child transportation; a pair of crutches, stretcher or wheelchair in case of transportation of a passenger with reduced mobility.
Excess baggage and transportation of special baggage categories
You will have to pay for exceeding the established free baggage allowance as well as for transportation of any sports equipment, musical instruments and certain other items the carriage of which we can approve in accordance with our rates, conditions and restrictions which you can find on our Web site in Tariff Policy of Pobeda Airlines LLC or obtain from us by making a corresponding request.
Items that are not accepted or prohibited as baggage
Your baggage must not include:
Items that are hazardous to aircraft, persons or property on board such aircraft, listed in the «Technical Instructions for the Safe Transportation of Dangerous Goods by Air» of the International Civil Aviation Organization (ICAO) and «Dangerous Goods Regulations» of the International Air Transport Association (IATA) as well as in our Conditions of Carriage and other regulations and rules (more details can be provided at your request);
Items that are prohibited to be carried by the legislation in effect or laws, rules and regulations in the countries of departure or arrival;
Items that in our justified opinion are unsuitable for transportation due to the fact that they are dangerous, unsafe, because of their weight, size, shape or origin or are breakable or perishable, taking into account, inter alia, the type of aircraft operated. Information about items unacceptable for transportation can be provided upon your request.
It is prohibited to carry on board aircraft the following hazardous substances and objects in checked-in baggage and in the passengers’ cabin baggage:
Explosives, blasting agents and objects filled with them:
any powder, in any package and in any amount;
combat cartridges (including small-calibre);
cartridges for gas guns;
pyrotechnics: signal and lighting flares, signal cartridges, landing blocks, smoke cartridges, demolition matches, sparklers, rail firecrackers;
TNT, dynamite, toluene, ammonal and other explosives;
detonating caps, electric detonators, electric igniters, detonating fuse and slow match, etc.;
Compressed and liquefied gases:
gases for household use (butane-propane) and other gases;
gas canisters filled with neuroparalytic and tear gases, etc.;
samples of inflammable petroleum products;
methyl acetate (methyl ether);
substances subject to spontaneous combustion;
substances that emit flammable gases in contact with water: potassium, sodium, calcium metal and their alloys, calcium phosphide and the like;
white, yellow and red phosphorus and all other substances classified as flammable solids;
Oxidizing substances and organic peroxides:
colloidal nitrocellulose in granules or flakes, dry or damp, containing less than 25% of water or solvent;
colloidal nitrocellulose in lumps, wet, containing less than 25% of spirit;
dry or wet nitrocellulose containing less than 30% of solvent or 20% of water etc.;
Caustic substances and corrosives:
strong inorganic acids: hydrochloric, sulphuric, nitric and the like;
hydrofluoric acid and other strong acids and corrosives;
Poisonous and toxic substances:
any poisonous potent and toxic substances in liquid or solid form, packed in any container;
all salts of hydrocyanic acid and cyanide preparations;
cyclon, black cyanide, arsenic acid anhydride, etc.;
other dangerous substances, objects and loads which can be used as a weapon of attack on the passengers, the crew of the aircraft as well as endangering the aircraft flight;
Weapons: pistols, revolvers, rifles, carbines and other firearms, gas guns, pneumatic weapons, electroshock devices, dirks, daggers, bayonets, except in the cases and following the procedure prescribed by the legislation of the Russian Federation.
The passengers are allowed to carry on board the aircraft the following items and substances in compliance with the required conditions:
In checked-in baggage:
crossbows, underwater hunting rifles, various sabres, hatchets, yataghans, broadswords, swords, rapiers, bayonets, daggers, knives: hunting knives, switch-blade knives, knives with locks, replicas of any type of weapon;
domestic knives (scissors) with the length of the blade over 60 mm;
fish, game or hunting trophies;
alcoholic beverages containing more than 24% but not more than 70% of alcohol in volume, in containers not exceeding 5 l, in packaging intended for retail trade — not more than 5 litres per passenger;
liquids and alcoholic beverages with an alcohol content of not more than 24%;
aerosols designed for sports or everyday use equipped with exhaust valves protected from spontaneous content emission by caps in containers of not more than 0.5 kg or 500 ml — not more than 2 kg or 2 litres per passenger;
Among the passenger’s carry-on items:
medical thermometer — one per passenger;
mercury tonometer in standard casing — one per passenger;
mercury barometer or manometer packed into airtight container and sealed by the sender’s stamp;
disposable lighters — one per passenger;
dry ice for cooling perishable products — not more than 2 kg per passenger;
3% hydrogen peroxide, not more than 100 ml per passenger;
liquids, gels and aerosols, referred to as non-dangerous: in containers with the capacity of no more than 100 ml (or equivalent capacity in other measurement units), packed in a sealed transparent plastic bag with the volume of not more than 1 litre — one bag per passenger.
liquids in containers larger than 100 ml in volume shall not be accepted even if the container is only partly filled.
exception shall be made for the transportation of medicines, baby food and in case of special dietary requirements.
liquids purchased in duty free shops at the airport or on board the aircraft must be packed in a sealed plastic bag, ensuring the detection of the access to the contents of the package during the flight, having reliable evidence that this purchase was made in the airport duty free shops or on board the aircraft on the day(s) of travel.
The airport administration, the airline, the carrier is entitled to introduce additional measures to ensure aviation security on flights with increased risks and therefore prohibit the carriage of the following items in the cabin of the aircraft:
needles for subcutaneous injections (unless a medical certificate is provided);
scissors with blades less than 60 mm in length;
folding (without clip) travel or pocket knives with the blade length of less than 60 mm.
Your checked-in baggage must not include money, jewellery, precious metals, keys, video cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable securities, securities or other valuables, business s, passports or other identification s or samples. Should your baggage contain any objects listed in this paragraph notwithstanding the prohibition, we shall not be held liable for loss of or damage to such items.
Right to deny the carriage of baggage
We shall refuse to transport as baggage the items listed in paragraph 14.3. of this Article in the Conditions of carriage and refuse further transportation as baggage of such items when found.
We may refuse to accept baggage for transportation unless it is in our reasonable opinion properly packed in suitable containers in compliance with the security requirements. We can provide information about packing and containers unacceptable for carriage at your request.
Right of inspection
For security reasons we may ask you for permission of personal inspection and metal detector scanning of you personally and of the inspection and metal detector and x-ray scanning of your baggage. Your baggage can be checked in your absence to establish its identification and the presence of items listed in Articles 13.3.1 and 13.3.2 of these Terms and Conditions of Carriage. If you do not agree to comply with this requirement, we may refuse to carry you and your baggage.
In case damage is incurred to you or your baggage as a result of inspection or scanning by a metal detector or an x-ray machine we shall not be held liable for such damage unless it is our fault or caused as a result of our negligence.
Checked-in baggage will be carried on the same aircraft as the passenger, in the baggage compartment.
During processing of the baggage the passenger is given a part (detachable slip) if the numbered baggage check while its other part is attached to every piece of the baggage.
A numbered baggage check serves for identification of every piece of checked-in baggage and contains information on the passenger’s last and first names, flight number, date of departure, airport (point) of departure and airport (point) of destination for which the baggage has been accepted for carriage, all baggage items.
Baggage fee shall be charged for each piece of baggage accepted for transportation in excess of Pobeda Airlines LLC free baggage allowance of 10 kg. Baggage fee may be paid in advance during booking of carriage and directly at the airport of departure as per the tariffs published in the Web site of Pobeda Airlines LLC: www.pobeda.aero. Prams, wheelchairs, self-propelled wheelchairs, walking frames shall be carried free of charge.
If the baggage fee is paid at the ticket sales point in the airport of departure additional fee (service fee), established by the Agent, the authorized Carrier for arrangement of air carriage and additional services, may be charged. The service fee shall be charged by the Agent in excess of the cost of air carriage, additional services, and does not constitute payment for the services rendered by the Carrier.
Baggage allowance per passenger (except for children under 2 years of age) is:
The number of pieces of baggage to be carried in the baggage compartment is not limited.
The size of every item shall not exceed 203 (two hundred and three) centimetres (the sum of three dimensions).
The weight of one item shall not exceed 32 (thirty two) kg.
It is not allowed to join together or separate the baggage which has al been paid and/or checked in.
If at the time of booking you made prepayment for your baggage, and it turns out that the weight and number of pieces of your baggage are greater than the prepaid amount you will have to pay the difference in accordance with the tariffs published on the Web site of Pobeda Airlines LLC: www.pobeda.aero.
Checked-in Baggage requirements
Any sharp objects in checked-in baggage must be securely packed to prevent damage to inspection devices and injury to service personnel.
You must specify your first and last name, address and contact telephone numbers and/or registration number of your flight on your checked-in baggage. Failure to comply with this simple requirement could result in a significant delay in the search for your checked-in baggage if it gets lost.
After the passenger’s check-in and baggage processing the responsibilities for security of checked-in baggage shall be placed on Pobeda Airlines LLC.
Baggage that has signs of external damage not affecting its integrity during transportation and processing, not likely to cause harm to passengers, crew members or third parties, damage the aircraft, other passengers’ baggage or other property may be accepted for transportation as checked-in baggage with the consent of Pobeda Airlines LLC. The presence and type of damage are confirmed by the signature of the passenger.
Collection and delivery of checked-in baggage
You are required to collect your checked-in baggage as soon as it becomes possible to collect it at the point of destination. Checked-in baggage shall be stored at the airport to which it is to be delivered under the passengers contract of air carriage for 2 (two) days including the day of arrival of the aircraft delivering the checked-in baggage at no additional charge.
Further storage of the checked-in baggage is provided by the carrier or service organization. Storage costs of checked-in baggage which the passenger fails to receive within the period specified in this paragraph shall be compensated in accordance with the civil legislation of the Russian Federation.
If the checked-in baggage having a duly executed numbered baggage tag arrives at the airport (point) of destination and is not collected or claimed by the passenger we will provide the search for the owner of that checked-in baggage.
In case the search for the owner of the checked-in baggage has been successful Pobeda Airlines LLC shall ensure sending a written notice to the owner of the checked-in baggage concerning the need to collect the baggage and the procedure of baggage collection or delivery.
Checked-in baggage shall be stored for 6 (six) months from the date of sending the notice on the need to collect the baggage to the owner of the checked-in baggage and if the owner of the checked-in baggage is not found from the date of arrival of the aircraft at the airport.
In case the passenger does not collect the checked-in baggage before the expiration of the specified term, the baggage can be sold or destroyed in the manner prescribed by the legislation of the Russian Federation.
Only the person with the appropriate identification baggage check is eligible to collect the checked-in baggage.
If a person claiming the checked-in baggage is unable to produce and/or identify the baggage by means of an identification baggage check we will hand over the baggage only after they provide us with satisfactory proof of their right to collect the baggage.
A passenger can carry one of each items in the following list in excess of the free baggage allowance and without charging a fee if they are with the passenger and not included in the baggage:
vanity bag or briefcase;
umbrella, a walking cane;
a bouquet of flowers;
printed publications for reading during the flight;
baby food for the child during the flight (in hand-bag or in brief case);
photo camera (without case);
video camera (without case);
suit in a garment bag;
baby cot for child transportation;
a pair of crutches, stretcher or wheelchair in case of transportation of a passenger with reduced mobility.
The items listed in this paragraph are not weighed, not subject to registration and not marked with tags.
The passenger is obliged to take care of the integrity of carry-on baggage and items specified above, transported in the cabin of the aircraft. During the exit the passenger shall take with him/her the carry-on baggage and personal things stored on board the aircraft.
The passengers travelling in a wheelchair must hand over the wheelchair as baggage free of charge. A wheelchair cannot be carried on board the aircraft.
Other items which the passenger intends to carry in the cabin of the aircraft as unchecked baggage (carry-on baggage) shall be accepted only for additional fee. The number of items, weight and dimensions of carry-on baggage are established by the Carrier and have to be safely placed in the cabin of the aircraft.
Pobeda Airlines LLC allows to carry in its flights, for separate fee, the following items of unchecked baggage (carry-on baggage) per one passenger, subject to the following terms and conditions:
Total weight of carry-on baggage
Not more than 2 (two) pieces
Each piece of carry-on baggage not exceeding 10 (ten) kg.
If your unchecked baggage (carry-on baggage) exceeds the aforementioned requirements or is considered unsafe for carriage in the cabin of an aircraft for any reason it must be carried as checked-in baggage with payment for its transportation.
The cost and procedure of payment for the unchecked baggage (carry-on baggage) are published in the official Web site www.pobeda.aero.
A tag without a number «carry-on baggage» shall be attached to the unchecked baggage (carry-on baggage) carried in the cabin of the aircraft.
Transportation of musical instruments shall be effected both in the baggage compartment and in the passengers’ cabin. The transportation rules for baggage carried in the passenger’s seat shall be applied in case of transportation of baggage carried in the passengers’ cabin.
Small musical instruments, such as a guitar, a cello, a violin or a viola which exceed the maximum dimensions of baggage which we allow to be transported in the cabin of the aircraft may be carried in the cabin of an aircraft only if a separate seat has been booked for them and the appropriate amount has been paid. The weight of such baggage shall not exceed seventy five kilograms and its dimensions must allow to place it in a separate passenger seat. The packing of the baggage carried in the cabin of the aircraft shall allow its fastening to the passenger seat.
The passenger should contact our booking centre In order to book and pay for the additional seat. When buying an additional seat the baggage allowance does not increase.
Mobile phones and personal electronic devices with wireless communication modules can only be carried as carry-on baggage, and should be switched on to «avia regime» (or, in the absence of such regime, the device should be turned off) immediately after the closing of the doors of the aircraft before its departure. It is prohibited to use these devices during take-off, climbing, descent and landing.
If a passenger must give himself/herself injections during the flight (e.g. in case of diabetes), he/she can bring syringes in the cabin of the aircraft. When undergoing the check for compliance with the safety requirements he/she is required to provide a relevant medical certificate. The passenger must have the specified certificate at all times.
Transportation of liquids
Since August 27, 2007 measures to ensure aviation security in relation to carrying liquids in hand luggage in accordance with the Order No. 104 of the Ministry of transport of the Russian Federation of July 25, 2007 have been introduced.
Liquids allowed to be carried in carry-on baggage:
water and other drinks, soups, syrups, jams, honey;
perfumery products including perfumes, colognes, toilet water;
creams, lotions, oils;
gels, including hair and shower gels;
thick pastes, including toothpaste;
contents of pressurized containers including shaving foam;
other foams and deodorants;
mascara for eyelashes and eyebrows;
any other materials and substances of similar consistency.
All of the above-mentioned liquids shall:
consist of a MAXIMUM of 100 ML in terms of each package. Liquids in containers larger than 100 ml in volume shall not be accepted even if the container is only partly filled; they must be placed in a transparent plastic sealable package sized 18×20 cm, the total volume of liquids in the package (in terms of packaging volumes) must not exceed 1 litre.
Each passenger may carry only one plastic bag in the cabin.
You can obtain plastic bags at the airport of departure directly in the passenger screening zones.
If you need to carry the above-mentioned liquids in carry-on baggage we strongly recommend that you pack these liquids in a plastic bag or, at least, prepare them for such packing prior to arrival at the airport of departure.
You can carry baby food, medicines and dietary meals in your carry-on baggage. Employees of aviation security service may ask you to present the proof that you will need them during the flight (for example, medical certificate, recipe).
The above-mentioned liquids packed according to the new regulations as well as dietary and baby food or medications must necessarily be presented at aviation security screening point in the airport apart from other items of unchecked baggage.
You must place all other liquids that are allowed to be carried by air but which do not conform to the above-mentioned requirements in the checked-in baggage well in advance.
The goods containing liquids which have been purchased in the duty-free zone shall be packed in packages and are sealed. These packages cannot be opened until the arrival at the final destination.
Attention. REGULATIONS FOR THE CARRIAGE OF LIQUIDS APPLY TO CARRY-ON BAGGAGE ONLY
Comments: It is possible that you may be requested permission for opening the bag and making manual inspections of its contents during the inspection of carry-on baggage at the airport of departure. Therefore we strongly discourage you from wrapping the carry-on baggage in packing tape.
Pobeda Airlines LLC accepts for transportation domestic animals: dogs, cats, working dogs, as well as birds.
Objects which might cause damage to the aircraft, the persons or property staying on board aircraft, animals and birds (with exception of pets/birds and working dogs), insects, fish seed, reptiles, rodents, experimental animals and sick animals, as well as objects and substances prohibited for transportation by air as baggage in compliance with the legislation of the Russian Federation, international treaties of the Russian Federation and the legislation of the country to the territory, from the territory or through the territory of which the transportation is effected, shall not be allowed for air carriage as checked-in baggage (in aircraft baggage compartments) or unchecked baggage (in aircraft cabin).
Attention: animals/birds and working dogs, with the exception of guide dogs, notwithstanding their weight (the total weight of the container (cage) and the food for feeding the animal/bird) shall be not included in free baggage allowance and shall be paid for based on their actual weight in accordance with the baggage tariffs established by the Carrier, not depending on any other things of the passenger carried as baggage. A relevant note is made in the passenger list as to payment for transportation in the cabin or baggage compartment. The tariffs are published on Web site www.pobeda.aero.
Rules for transportation of animals/birds and working dogs by flights of Pobeda Airlines LLC:
Terms and Conditions of Transportation
PETC (domestic animals — in the cabin)
animals/birds and working dogs
Transportation shall be effected after preliminary information of Pobeda Airlines LLC during booking the air ticket, only in the aircraft cabin and accompanied by adult passengers (over 18 years old).
The total weight of the container (cage) and the food for feeding the animal/bird, with exception of guide dogs, notwithstanding the weight, shall be not included into free baggage allowance. Not more than 2 (two) places (containers, cages, carriers) with animals/birds, which shall be placed not nearer than 5 (five) rows from each other, shall be allowed for transportation in the aircraft cabin.
The animal’s weight including the container (cage) shall not exceed 8 kg, and the sum of the container (cage) shall not exceed 115 cm (length not exceeding 55 cm, width not exceeding 40 cm, height not exceeding 20 cm). It is prohibited to place passengers with animals in the emergency exits zones and in the zones of placement of emergency equipment.
Transportation of a working dog in the aircraft cabin (in case of exceeding the allowance for transportation of animals/birds) shall be allowed only with the Carrier’s consent and on submitting a confirming that the passenger accompanying the working dog is an official of a dog unit of a federal executive body and a confirming the working dog’s special training. A working dog transported in the aircraft cabin shall have a dog collar and muzzle and be attached to the seat near the legs of the passenger accompanying it.
PETC (domestic animals — in the cabin)
A guide dog accompanying a passenger with impaired vision.
Shall be carried free of charge above the established free baggage allowance, without restrictions as to its weight, on submitting of a which confirms the disability of the passenger with impaired vision and on submitting a confirming the guide dog’s special training. A guide dog shall have a dog collar and muzzle and be attached to the seat near the legs of the passenger it is accompanying. Disabled passengers flying on board the aircraft with a guide dog shall be accepted for transportation notwithstanding their age.
Passengers who travel accompanied by a guide dog shall be provided seats in the end of the aircraft cabin (except for seats near emergency exits).
animals/birds and working dogs
Transportation is effected in the baggage compartment only after preliminary agreement with Pobeda Airlines LLC not later than 72 hours prior to the time of departure indicated in the schedule. There are technical restrictions on transportation of animals in the baggage compartment. Transportation shall be effected in a container (cage) with the dimensions not exceeding 80×60×60 cm and the total weight not exceeding 50 kg.
For transportation of animals/birds and working dogs it is necessary to have a veterinary passport, a health certificate with vaccination marks and other s provided for by the legislation of the Russian Federation, international treaties of the Russian Federation and the legislation of the country to the territory, from the territory or through the territory of which the transportation is effected. Acceptance of animals/birds shall be effected after payment for their transportation, with exception of guide dogs. Pets/birds and working dogs during transportation should be placed in a special container (cage) providing the necessary comfort during transportation, with access for air and a secure fastener (lock) excluding spontaneous opening of the cage during the flight. The bottom of the container (cage) should be thick, water resistant and covered with absorbent material. Spilling of the absorbent material from the container (cage) should be excluded. A cage for birds should be covered with thick cloth not allowing penetration of light. A bag (carrier) is allowed for transportation in the aircraft cabin as a container. The passenger should feed the animal and give it water, and obligatorily examine it 2 hours prior to departure. The passenger is prohibited from letting the animal leave the container (cage) and feed it during the flight.
Animals/birds and working dogs are accepted for transportation on the condition that the passenger bears full responsibility for them. The passenger is obliged to comply with all the requirements of the Carrier and to reimburse to the Carrier the losses and additional costs and expenses (arising due to non-compliance with the Carrier’s rules, harm and damage incurred to the Carrier’s property, to its employees, as well as resulting from causing damage to the health and property of other passengers) which could arise during transportation of the animal/bird.
The Carrier shall not be held liable for bodily injuries, illness, death of such animals/birds, loss, delay of delivery during transportation through other countries or territories, as well as for refusal of their carrying in or through any country or territory.
Special rules of carrying in animals apply for a number of countries. You may find out the necessary information on the rules of carrying into the country of the destination point on the web site of the Department of the Federal Service for Veterinary and Phytosanitary Surveillance.
Transportation of sports equipment and musical instruments
Sports equipment, including but not limited to: long fishing-rods, golf irons, bicycles, push-bicycles, fencing equipment, surfboards, bodyboards, snowboards, skis, large musical instruments including harps, bass viols, percussion instruments, can be carried in the aircraft baggage/cargo compartment after payment of an additional fee for carrying an item of such baggage through Web site www.pobeda.aero, through our booking centre, at ticket sales point in the airport.
Loading and unloading of precious sports equipment and instruments may be effected under the passenger’s supervision with prior notification of the Airline thereof.
The passenger is obliged to inform the Airline or its authorised agent of the carriage of sports equipment when booking or purchasing the passenger ticket. Sports equipment shall be accepted for carriage without extra charge if the total weight of the checked-in baggage along with sports equipment does not exceed the established norm of free baggage allowance.
In case the weight of checked-in baggage including sports equipment and musical instruments exceeds the established norm of free baggage allowance the payment for the transportation is made in accordance with the valid tariffs applicable to the carriage of excess baggage.
One passenger is entitled to carry:
Completeness of set for 1 (one) piece
Terms and Conditions of Transportation
Golf equipment packed in one container (case)
One set per person
Case with one pair of skis, one pair of ski poles and one pair of boots, with the total weight up to 20 kg.
Not more than 2 (two) pieces per person, the number of items on the flight — not exceeding 20 (twenty) sets; preliminary booking for purchasing the ticket is required
Bicycle in case or package
Weight with package not exceeding 20 kg, number per flight — no more than 2 (two) items, preliminary booking for purchasing the ticket is required
1 baggage piece (trunk) with equipment and 1 baggage piece (case) with 2 bandies
Weight of 1 piece including packing — not exceeding 32 kg, maximum number on the flight — as agreed with the Airline, preliminary booking for purchasing the ticket is required
Fishing equipment packed in one container (case)
2 fishing-rods, 1 set of fishing gear per person
The Airline does not carry sailboards, canoes, kayaks!
Instrument in case or package
Weight up to 20 kg, not more than 1 (one) per person, not more than 10 (ten) on the flight, preliminary booking for purchasing the ticket is required
Transportation of weapons, ammunition and special equipment
In order to ensure the safety of the flight passengers are not permitted to carry firearms, gas and edged weapons of all kinds.
Transportation of weapons, ammunition and special equipment allowed for transportation by the legislation in effect of the Russian Federation is made in accordance with the «Instruction for the air transportation by Pobeda Airlines LLC aircraft of weapons, ammunition and cartridges, special equipment handed over by passengers for temporary storage during the flight.»
During international flights weapons belonging to passengers shall be accepted for carriage in compliance with international norms and requirements set by the legislation of the country of departure and arrival/landing.
During booking of transportation and check-in for a flight of Pobeda Airlines LLC a passenger should inform his/her intention to carry weapons, ammunition or special equipment as baggage.
At the acceptance of firearms and ammunition for temporary storage during the flight the passengers must take care of their packaging (in a special container, box, case, cover). The packaging of weapons must meet the requirements to security and safety of the weapons. The weapons should be discharged and stored separately from ammunition. The ammunition must be packed in standard boxes. One passenger can carry up to 5 (five) items of weapons or special equipment and 400 ammunition rounds, they must be in their original packaging the total weight per one person shall not exceed 10 kg. The maximal number of items of weapons, ammunition and special equipment on the flight must not exceed 10 (ten) items and 800 ammunition rounds, with the total weight not exceeding 20 (twenty) kg.
Ammunition rounds for gas weapons with tear-producing (irritative) effect are prohibited for carriage (hazardous cargo).
It is prohibited to carry the arms the turnover of which as civil or service arms is prohibited in the territory of the Russian Federation, including:
long-barrel firearms with magazine (cylinder) capacity exceeding 10 ammunition rounds, with barrel length or barrel length including barrel receiver less than 500 mm and the total weapon length less than 800 mm, as well as firearms designed in such a way that allows to make its length less than 800 mm without losing its ability to fire;
firearms which have the form imitating other objects;
smooth bore firearms, manufactured to fit ammunition rounds for rifled bore firearms;
flails, knuckledusters, boomerangs and other objects with hitting, crushing and propulsive action, specially designed for using as weapons, with exception of sports equipment;
ammunition rounds with bullets having armour piercing, incendiary, explosive or tracer action, as well as ammunition rounds with short charges for gas pistols and revolvers;
weapons and other objects which have destructive power based on use of nuclear radiation and biological factors; weapons and other objects which have destructive power based on use of electromagnetic, light, heat, infra-sound or ultra-sound rays and which have output parameters exceeding the values established by the state standards of the Russian Federation and complying with the norms of the federal executive authority in the sphere of healthcare, as well as the aforementioned weapons and objects manufactured outside the territory of the Russian Federation;
gas weapons equipped with neuroparalytic, poisonous and other substances prohibited for use by the Ministry of Healthcare of the Russian Federation, gas weapons able to cause medium harm to the health of a person located at a distance exceeding one meter;
weapons and ammunition rounds thereto which have technical characteristics not complying with the criminalistics requirements of the Ministry of Internal Affairs of the Russian Federation, agreed with the Federal Agency on Technical Regulating and Metrology;
tubeless firearms for self-defence, electroshock weapons and spark dischargers, which have output parameters exceeding the values established by the state standards of the Russian Federation and complying with the norms of the Ministry of Healthcare of the Russian Federation, as well as the aforementioned types of weapons manufactured outside the territory of the Russian Federation; silent bladed weapons and knives with sword-blades and blades which are either automatically withdrawn form the handle by pushing a button or lever and fixed by the same or are pushed forward by force of gravity or speedy movement and automatically fixed, with the length of sword-blade and blade exceeding 90 mm.
You should further read Paragraphs 220.127.116.11 and 18.104.22.168 of these rules.
Schedules, cancellations, delays and re-routing of flights
The departure time indicated in your traffic may change within the period from the day of booking the relevant air carriage until the day of departure of that flight.
At the time of booking the relevant air carriage we will notify you of the scheduled flight departure time valid at that moment and it will be shown in your traffic . However, there is a possibility that we may have to change the scheduled flight time after you have completed booking of air travel. If you leave us your email address or your phone number we will endeavour to notify you of any changes by email or by telephone. If we change the scheduled flight time after you purchase your ticket but before departure, and the new time is unacceptable to you, you will have the right to cancel the air carriage and get the refund for it.
Cancellations and delays
Unless the legislation in effect of the Russian Federation states otherwise, in the event of flight cancellation or significant deviation from the schedule or the cessation of flight operations on any itinerary we shall be obliged:
to carry you between the same points of departure and destination by another regular flight (our or our partner airline’s) having a vacant seat at the earliest possible opportunity or, subject to the agreement between us, via another airport to your destination, or from the alternate airport served by us, to your destination. In addition, if required, we will extend the validity of your traffic without additional charge; or
we will send you to your destination by the same itinerary but later and subject to seats availability; or
we will reimburse you the amount paid for the relevant air transportation in accordance with the provisions of these Terms and Conditions of Carriage.
During the break in transportation due to the fault of Pobeda Airlines LLC and also in case of your flight being delayed, cancelled due to unfavourable weather conditions, for technical or other reasons, changes in the itinerary we will arrange the following services for you at points of departure and at the intermediate points:
access to mother and child rooms to the passenger with a child under seven years of age;
two telephone calls or two e-mails in case of waiting for the departure of the flight for more than two hours;
providing soft drinks while waiting for the departure of the flight for more than two hours;
providing hot meals while waiting for the departure of the flight for more than four hours and afterwards every six hours during the day and every eight hours at night;
accommodation in a hotel while waiting for the departure of the flight for more than eight hours during the day and for more than six hours at night;
transportation from the airport to the hotel and back when the hotel is available without additional charge;
baggage storage services.
Services mentioned in this paragraph are provided to passengers without additional charge.
We shall take all possible measures to comply with the terms of this paragraph based on the existing infrastructure of the airport you are in.
Changes in the itinerary
If, for reasons beyond our control, we will not be able to land at the airport of your destination, and our itinerary will change so that we will have to land at another airport, transportation by air shall be deemed complete upon arrival of the aircraft at the airport, unless the plane follows then to the airport of destination. This being said, we will organize your transportation to the destination stated in your traffic free of charge either by using our own vehicles or by other vehicles which we specify.
Voluntary refund is effected in compliance with the Rules of the passenger’s voluntary cancellation of air carriage on flights of Pobeda Airlines LLC, which you can familiarize yourself with on our Web site www.pobeda.aero (Annex No. 2 to these Rules).
Forced refund is effected in compliance with the Rules of the passenger’s forced cancellation of air carriage on flights of Pobeda Airlines LLC, which you can familiarize yourself with on our Web site www.pobeda.aero (Annex No. 3 to these Rules).
Passenger conduct on board the aircraft
If in our reasonable opinion your conduct aboard the aircraft creates a threat to the aircraft or any person on board, or obstruction to the crew in carrying out their duties, or you fail to comply with any instructions of the crew, including, without limitation, instructions concerning smoking, the use of alcohol or drugs, or behave in a way that creates discomfort, inconvenience, causes damage or injury to other passengers or the crew, we may take action which we reasonably deem necessary to stop such behaviour, including coercive measures against persons whose actions pose a direct threat to the security of our aircraft and flight, and who refuse to comply with the orders of our Captain. You can be deplaned anywhere and be refused to continue the flight, you may also be prosecuted for offences committed on board the aircraft. It is the policy of Pobeda Airlines LLC to stop all illegal actions of passengers on board our aircraft.
For security reasons, we may prohibit or restrict the use of electronic devices on board the aircraft, including, without limitation, mobile phones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitters, including radio controlled toys and portable radios. Use of hearing aids and pacemakers is allowed.
It is strictly forbidden to smoke on board our aircraft. Failure to do so may lead to your criminal or administrative prosecution, and also to legal actions on our part aiming to compensate all losses caused due to your failure to comply with this requirement.
Food and hot drinks
Free food and drinks, as well as baby food, are not provided on board our aircraft. Passengers are strictly forbidden to drink their own alcoholic beverages on board. For safety reasons passengers are forbidden to carry hot drinks on board. If you wish you can receive food and drinks on board the aircraft for a separate fee having ed the relevant tariff in advance at the time of purchasing the ticket.
The carrier shall provide the following services on board the aircraft:
The passenger must become aware of the conditions of service provision on board the aircraft prior to the conclusion of the contract of passenger carriage.
informing the passengers about flight conditions and general rules of passenger conduct on board the aircraft,
the locations of the main and emergency exits, conditions for leaving the aircraft in emergency situations as well as locations of personal protective equipment and inflatable ramps in the passenger cabin,
providing cold drinks at the passengers’ request,
Provision of additional services
If we are arrange additional services other than air carriage in agreement with a third party, or hand you the traffic or a voucher for transportation by third parties or for services other than air carriage, such as hotel reservations or car rental, in doing so we act solely as your agent.
If we also provide you ground transportation services, other conditions may apply. Information about such conditions is available from us upon request.
You are personally responsible for obtaining all required travel s and visas and for compliance with the laws, regulations, orders, demands and flight conditions in the countries of departure, destination and transit countries.
We shall not be held liable to any passenger in connection with their non-receipt of such s or visas or their non-compliance with such regulations, orders, demands, rules, instructions.
You must provide us with all the contact details to enable us to contact you at any time (telephone number, mobile phone number, email address). You must provide a valid email address that you check regularly. You must provide accurate telephone numbers, including country and city code, even if the booking was not done by you. You must be available on at least one of these phone numbers.
Before departure you must present all exit, entry, medical and other s that you are required to have due to the requirements of the relevant laws, regulations, orders, instructions or other requirements of the countries concerned, and allow us to take and retain copies of such s. We reserve the right to refuse carriage if you fail to comply with these requirements or if we suspect there is something wrong with your papers.
Prohibition on entering a country
If you are denied entry into any country you will have to pay any fines or fees imposed on you by the government of the respective country as well as the cost of your return transportation from this country. We shall not refund the amount paid by you for your transportation to the point of destination that you are denied an entry to.
Passenger’s liability for fines, penalties and other expenses
If we have to pay any fine or penalty or incur any costs in connection with your failure to comply with laws, regulations, orders, instructions and other travel requirements of the countries concerned, or your failure to provide the required s, you shall compensate us for any amount paid or credited in that way at our request as well as any expenses incurred by us. In order to execute such payments or cover the cost we can use funds paid by you for the flight leg which has not been used yet, as well as any other of your funds we might have in our possession.
If necessary, you will have to personally attend the inspection of your baggage by customs officers or other government officials. We shall not be held liable to you for any loss or damage incurred by you during the inspection or due to your failure to comply with this requirement.
You are required to undergo any security checks performed by the authorized representatives of the Government authorities, officials or by us and comply with established procedures for such control.
Rights of the Airline and Passenger
Rights of the Airline
The airline is entitled to cancel, delay the flight specified in the ticket, change the type of aircraft, change the itinerary of the flight if so required by the conditions of flight safety and/or aviation security, as well as at the request of state agencies in accordance with their competence.
The Airline may provide the passenger with another seat of the same class in the cabin of the aircraft different from the seat specified in the traffic if such action is deemed necessary in order to ensure flight safety.
The Airline is entitled to substitute an aircraft of one type to another type of aircraft.
The Airline may unilaterally terminate the contract of air carriage of the passenger in the following cases:
violation by the passenger of passport, customs, sanitary and other regulations relating to air transportation established by the legislation of the Russian Federation; during the international air transportation it also applies in case of violation of regulations established by the relevant authorities of the state of departure, destination or transit;
refusal of the passenger to comply with the requirements imposed on them by these Regulations;
if the health condition of the aircraft passenger requires special conditions of air carriage or threatens the passenger’s or other persons’ safety, as confirmed by medical s, and likewise creates turmoil and unaable inconvenience to other persons;
refusal of the aircraft passenger to pay the charge for his/her baggage in excess of the free baggage allowance;
refusal of the aircraft passenger to pay for the transportation of a child accompanying him/her, except the cases of free transportation; it also applies to discounted tariffs on international flights.
violation of Rules of Passenger Conduct On Board the Aircraft by the aircraft passenger which endangers the safety of the flight or poses a threat to the life or personal safety of other persons, as well as the failure of the aircraft passenger to comply with instructions of the Captain delivered in accordance with Article 58 of the Air Code of the Russian Federation;
presence of items or substances prohibited from being transported by air in the passenger’s carry-on baggage or baggage.
In the event of the passenger carriage contract termination by the Airline the passenger is refunded the sum paid for the air carriage in accordance with the policy of this tariff application, except the case provided for in subparagraph «violation of the rules of conduct on board by the aircraft passenger...» of Paragraph 22.1.4 in this Article. This is not a forced refund. In case stipulated by subparagraph «violation of the rules of conduct on board by the aircraft passenger...» of Paragraph 22.1.4 in this Article the amount paid for air carriage shall not be refunded to the aircraft passenger.
Passenger rights are determined by the contract of passenger carriage as well as these Regulations.
The passenger is entitled to unilaterally terminate the contract of carriage and voluntarily cancel the flight in the original airport, the transit or transfer airport notifying the Airline.
The passenger voluntarily cancelling the flight gets the refund of the cost paid previously for air carriage in accordance with the terms and conditions of the relevant tariff.
Upon the passenger’s cancellation of a flight at the transit or transfer airport the passenger is entitled to get the refund of the cost paid previously for air carriage in accordance with the Tariff Policy.
The passenger also is entitled to unilaterally terminate the contract of carriage and to cancel the flight in case the Airline does not follow the procedure of the carriage of passengers and baggage established in the contract.
The passenger’s cancellation of the flight shall be deemed forced in the following cases:
the Airline delaying the aircraft departure performing a scheduled flight (according to the flight plan) in compliance with the traffic s for more than 4 hours as well as the cancellation of that flight;
failure of the Airline to land the aircraft in the intermediate airport according to the schedule (flight plan) (if the passengers’ stop is planned in that airport) or in the destination airport;
the Airline inability to provide the passenger with seats in the aircraft according to the class of service, for the flight and on the date specified in the traffic ;
the return of the aircraft performing the scheduled flight (according to the flight plan) to the departure airport;
the passenger missing transportation from the transfer airport further on the itinerary of the aircraft performing a scheduled flight (according to flight plan), in compliance with the traffic , due to the late arrival of the aircraft performing a flight to the transfer airport, provided that such transportation presents a single contract of carriage.
the passenger’s failed transportation on board the aircraft performing a scheduled flight (according to the flight plan), in compliance with the traffic , which is caused by the delay of the passenger at the airport of departure due to the duration of the inspection process if inspection or personal search of the passenger’s baggage does not discover any substances and items forbidden for transportation;
illness of the passenger or a member of their family accompanying them on board aircraft according to traffic s, which is evidenced by medical s;
In the case of the passenger’s forced cancellation of the transportation or part of it due to violation of the transportation schedule the passenger shall be refunded the entire amount paid for carriage, unless the passenger transportation has been partially implemented and the passenger has consented to the transportation performed. If the passenger consents to partial transportation, they are refunded the sum for the incomplete transportation. In case of the passenger’s forced cancellation of the transportation for reasons unrelated to the violation of transportation schedule the passenger is refunded the entire amount paid for transportation if no transportation occurred on any flight leg, or they are refunded the sum for the incomplete transportation in case of partial transportation.
The Airline bears liability to the passenger in accordance with the legislation of the Russian Federation and international treaties of the Russian Federation.
The Airline shall bear liability for violation of customs, currency, sanitation, quarantine and other regulations in accordance with the legislation of the Russian Federation.
Airline responsibility for injuries inflicted to the passenger of the aircraft
The Airline shall be responsible for injuries inflicted to the passenger of the aircraft during air carriage in accordance with international treaties of the Russian Federation and Chapter 59 of the Civil Code of the Russian Federation. In case the contract of carriage of passengers does not provide for a higher amount of the Airline liability for injuries inflicted to the passenger during air transportation, the amount of such liability is determined by international treaties of the Russian Federation or in accordance with the Air Code of the Russian Federation.
The Airline shall ensure compensation in respect of injuries inflicted during the passengers’ air carriage to citizens entitled to compensation in case of death of the breadwinner in accordance with the civil law, in the absence of such citizens to parents, spouse, children of the deceased aircraft passenger and in case of death of the aircraft passenger aircraft who did not have an independent income to citizens whom he was dependent on. This compensation is distributed among those who are entitled to receive it, in proportion to the number of such citizens.
In case the amount of compensation for injuries inflicted to aircraft passenger during air transportation determined in accordance with the civil law exceeds the amount of compensation in respect of damage, the compensation payment does not relieve the Airline from compensation for such damages in excess of the amount of this compensation.
The Airline shall be responsible for any damage resulting from the passenger’s death or bodily injury since the moment a passenger is admitted to air carriage following the approval of the Airline authorized employees in accordance with the contract of carriage, to the moment when the passenger leaves the aircraft following the approval of the authorized employees of the Airline, unless stipulated otherwise by international treaties of the Russian Federation or the legislation of the country, from or through the territory of which the air carriage is performed.
The Airline shall be unconditionally responsible in the amount stipulated by this Article unless we prove that the damage was caused wholly or partly as a result of force majeure or intent of the injured or deceased passenger.
Responsibility of the Airline for the injuries inflicted to passengers can be reduced if the gross negligence of the injured passenger contributed to the occurrence or increase of such injury.
Responsibility of the Airline for loss, shortage or damage to checked-in baggage and carry-on baggage
The Airline shall be responsible for loss, shortage or damage (deterioration) of baggage after it is accepted for air carriage and until its handing to a passenger or to another citizen or legal entity according to the established rules unless it proves that it has taken all necessary measures to prevent damage or such measures were impossible to take.
The Airline shall be responsible for the safety of the passenger’s belongings unless it proves that the loss, shortage or damage (deterioration) of these items occurred due to circumstances relating to the transportation process which the Airline could not prevent and the elimination of which was outside its power or unless it proves the passenger’s intent.
The Airline shall be responsible for loss, shortage or damage (or deterioration) of baggage unless it proved that they were not the result of deliberate actions (or inaction) on the part of the Airline or did not occur during the transportation.
The Airline shall be responsible for loss, shortage or damage (or deterioration) of baggage, as well as the passenger’s belongings to the following extent:
for loss, shortage or damage (or deterioration) of baggage accepted for carriage with a declared value — in the amount of the declared value. A passenger is charged an additional fee for air carriage of baggage with a declared value in the amount set by the contract of the air carriage of baggage;
compensation for loss, shortage or damage (or deterioration) of baggage accepted for air carriage without a declared value is performed in the amount of its value, but not more than six hundred roubles per kilogram of baggage;
compensation for loss, shortage or damage (or deterioration) of the passenger’s carry-on baggage is performed in the amount of its value and in case that value cannot be established in the amount of not more than eleven thousand roubles.
The cost of the passenger’s baggage and carry-on baggage is determined based on the price specified in the account of the seller or stipulated in the contract, and in case of its absence based on the average prices for similar goods in the place where the baggage was to be delivered on the day of voluntary satisfaction of such a claim or on the day of passing the judgement if the claim is not satisfied voluntarily.
During international flights the Airline shall be responsible for loss, shortage or damage (or deterioration) of the passenger’s baggage and carry-on baggage according to the international treaties of the Russian Federation.
Conditions which exclude the responsibility of the Airline
Responsibility of the Airline shall not exceed the amount of actual damages.
The Airline shall not be liable for any illness, injury or disability, including death, caused by air transportation, strictly related to your individual physical condition or because of the worsening of that condition.
The Airline shall not be liable for damage caused in connection with our performance of current requirements of the Russian legislation, regulations of government agencies or because of your failure to comply with the specified requirements or regulations.
Attention: We do not do operate connecting flights, do not provide through tariffs and are not responsible for the passenger’s connection in case of their payment for the tickets on different flights of the Airline.
We shall not bear responsibility for damage caused to the passenger’s carry-on baggage if we prove that the damage was due to circumstances that we could not prevent and elimination of which was outside our control, or in case we prove the passenger’s intent.
We shall not bear responsibility for damage to your baggage if we prove that no harm resulted from our intentional actions (inaction) or occurred during the air transportation.
In accordance with the current legislation of the Russian Federation the Airline shall not be liable to the passenger in a lawsuit brought against it by or on behalf of the person who intentionally caused damage that led to death, injury, injury to passengers or damage to their baggage during transportation.
The Airline shall be exempted from liability if it proves that the loss, shortage or damage to baggage was due to circumstances it could not prevent or eliminate, in particular, as a consequence of:
guilt of the person who submitting or collecting the baggage;
natural characteristics of the carried objects,
shortcomings of the packing which could not be observed during visual inspection of the accepted baggage,
special properties of items or substances located in the baggage which required special conditions or precautions during transportation and storage.
The Airline shall not be liable for:
the shortage of mass of transported baggage in case of its arrival and handing to the Passenger in proper packaging, without a trace of theft or damage, unless the Passenger can prove that there was a shortage of baggage caused by the Airline;
delay in delivery of the baggage due to circumstances beyond the control of the Airline, in particular, due to adverse weather conditions, natural disasters, interventions of unauthorized persons in the transportation process, etc.;
damage to fragile and perishable items, money, jewellery, precious metals, silverware, securities and commercial papers, medicines, keys, passports, identity cards and other things that would not have been accepted as checked-in baggage regardless of the Airline being aware of the presence of these items in the baggage.
The contract of carriage including these Conditions of Carriage and exclusions or limitation of liability applies to our officers, employees and representatives to the same extent as to us. The total amount recoverable from such employees, representatives and persons shall not exceed the amount of our liability, if any.
Unless expressly stated otherwise, no part of these Conditions of Carriage negates the exclusions or limitations of our liability in accordance with the current Russian legislation.
We shall not consider claims made by phone or e-mailed to us. Any claim must be executed in writing and sent to the address indicated below.
In case the person with the identification baggage tag does not present any claims upon receipt of checked-in baggage it is considered sufficient proof that the baggage has been delivered in due condition and according to the contract of air carriage, unless the passenger proves otherwise.
In case of breach of the contract of air carriage the passenger is entitled to submit a claim to Pobeda Airlines LLC at the following address: 108811 Moscow, s. Moskovsky, Kievskoe highway, 22nd km, Bld. 4., it is impossible to submit a claim at the airport.
The claims are considered within 30 (thirty) calendar days after we receive a written statement from the passenger.