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A

Almaty

Astrakhan

B

Baku

Barcelona (Girona)

Belgorod

Bratislava

C

Cheboksary

Chelyabinsk

Cologne/Bonn

E

Ekaterinburg

Erevan (central stadium)

F

Florence (central station)

G

Gyumri

K

Kirov

Krasnoyarsk

L

Larnaca

M

Makhachkala

Milan (Bergamo)

Milan (central station)

Moscow (Vnukovo)

Munich (central station)

Munich (Memmingen)

N

Naberezhnie Chelny

Nalchik

Nazran (Magas)

Novosibirsk

P

Perm

Pisa

R

Rostov-on-Don

S

Saint Petersburg

Samara

Surgut

T

Tbilisi

Tyumen

V

Vienna (central station)

Vladikavkaz

Volgograd

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A
Almaty
Astrakhan
B
Baku
Barcelona (Girona)
Belgorod
Bratislava
C
Cheboksary
Chelyabinsk
Cologne/Bonn
E
Ekaterinburg
Erevan (central stadium)
F
Florence (central station)
G
Gyumri
K
Kirov
Krasnoyarsk
L
Larnaca
M
Makhachkala
Milan (Bergamo)
Milan (central station)
Moscow (Vnukovo)
Munich (central station)
Munich (Memmingen)
N
Naberezhnie Chelny
Nalchik
Nazran (Magas)
Novosibirsk
P
Perm
Pisa
R
Rostov-on-Don
S
Saint Petersburg
Samara
Surgut
T
Tbilisi
Tyumen
V
Vienna (central station)
Vladikavkaz
Volgograd
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F.A.Q.

What is a low-cost air carrier?

One of the main features of a low-cost air carrier is that its passengers can control the final cost of travel on their own. Unlike a classic air carrier which always includes meals, carriage of baggage, seat choice and other services in the ticket price, a low-cost carrier’s fare only includes the flight itself and carriage of 10 kg of luggage in the baggage hold. Any other services are charged separately.

In order to offer the maximum number of tickets at low price, Pobeda, being a classic low-cost carrier, seeks to save costs. In our aircraft, passengers are not offered lap blankets or free meals, whereas printed products are limited to in-flight edition, and even cabin cleaning is done by ourselves.

How can I get information about special rates and offers?

To get updates about special offers and news, subscribe to our newsletter at our website and keep in touch in social networks. You can find links to Pobeda’s official groups at the bottom of the page, so join us!

How do I contact the Call Centre?

Call Centre number is +7 (809) 505-47-77. The price of this service is RUB 55 to 60.17 (excl. VAT) per minute including talking to the operator and time on hold. Price depends on the region and network operator.

For calls from other than Russia, please dial +7 (499) 215-23-00 (you will be charged at international call rates).

The Call Centre is functioning 24/7.

The Call Centre’s operator can be reached if paid lines are accessible (this feature is normally disabled for corporate phones).

Booking

When will there be flights to my city?

Pobeda is constantly expanding its route network.

Check for our news, subscribe to our newsletters and join us in social networks for early information about new routes.

How do I book a ticket?

You can book a ticket on your own at our official website www.pobeda.aero or contact our Call Centre, our authorised agents, or cash desks available at airports where we operate.

Call Centre number is +7 (809) 505-47-77. The price of this service is RUB 55 to 60.17 (excl. VAT) per minute. Price depends on the region and network operator.

For calls from other than Russia, please dial +7 (499) 215-23-00 (you will be charged at international call rates).

The Call Centre is functioning 24/7.

When is my reservation confirmed?

If you paid for the ticket(s) with a bank card, you will be automatically redirected to the confirmation page (it will appear on the screen) upon completion of the booking process, and a copy of the confirmation (itinerary receipt) will be sent to your e-mail. If you did not receive this e-mail, please check your e-mail filter settings and any folders that may contain filtered mail («spam»). The itinerary receipt will indicate passenger’s full name, series and number of the identification document, air carrier’s name and code, and number, date and time of the flight.

The itinerary receipt is normally delivered within minutes, although some delays may occur at peak time, e.g. during special offers.

We recommend you to create a personal account at Pobeda website. This way you will be able to see all your booking details at a single location and manage your bookings from there (e.g. add luggage or insurance service). You can create your personal account here.

Why did I receive more than one itinerary receipt?

You may receive more than one copy of your itinerary receipt at the provided e-mail address. This occurs when you make changes to your booking. Use the most recent version. If you have not received your itinerary receipt or would like it to be re-sent, please contact our Call Centre or use Personal Account and Manage Booking sections at our website to see and manage all of your booking details.

How can I get my confirmation code?

You will receive a confirmation code (PNR) once the booking is successfully completed. It will be displayed on the confirmation page as well as in the itinerary receipt sent to your e-mail. The code consists of 6 characters (it may contain letters and/or numbers).

How can I book tickets for a group?

If you want to make a reservation for a group of passengers, please contact our specialists by e-mail at group@pobeda.aero.

I didn’t choose a seat while booking. Will there be a seat for me?

During the booking process, seats are allocated automatically assuming the optimum passenger layout (for the purpose of aircraft balance).

If you wish to choose a particular seat, you can do this in the course of booking or add a seat afterwards. To do this, contact the Call Centre or make changes at the website using the Personal Account and Manage Booking services.

How can I book a seat with extra legroom?

The most comfortable seats are those offering extra legroom. If you want more comfort, book a seat with extra legroom. You can select an XL seat during the booking process or add it to the existing booking by contacting the Call Centre or using the Personal Account and Manage Booking sections at the website.

This service is used at extra fee and for safety reasons is not available to any passengers under 18 years old, pregnant women or any limited-excursion passengers.

Changes

How can I make changes to my reservation?

You can only make those changes to your booking which are allowed by the Rate Application Rules. Please note that such changes are charged extra fees as provided in the Fees for Extra Services section.

You can make changes to your booking by contacting the Call Centre or using the Personal Account and Manage Booking sections at the website.

How can I add services to the existing reservation?

You can add services to your booking by contacting the Call Centre or using the Personal Account and Manage Booking sections at the website, but this should be done at least 4 hours before departure. Or, you can choose and pay for extra services at the airport, but the rates in this case will be higher.

You can add the following services to your booking:

  • extra luggage, whether for transportation in the cabin or in the baggage hold, and special luggage (pets, musical instruments or sports equipment);
  • a particular seat in the aircraft; and insurance for the period of flight.
My flight has been changed. What should I do?

In the event where Pobeda makes any changes to your itinerary, we will contact you at the e-mail address and telephone number that were indicated during the booking process in order to discuss further actions. We may probably offer you an alternative itinerary.

Check your e-mail filter settings so that you won’t miss any messages from us. Please follow the updates posted at our website.

How can I add a new passenger to my reservation?

We regret to inform you that this is impossible. Please make a new booking for your travel partner.

How can I delete a passenger from my reservation?

Please contact our Call Centre for assistance.

I confused the first name and the last name while booking. Do I have to make corrections?

It is better to make corrections so as to avoid any problems at the airport. This is not a name change, so no name change fee will be applied. Please contact our Call Centre, and our specialists will make corrections for free.

Payment

What payment methods can be used for booking?

You can use any of the following methods of payment for your booking.

  1. Payment with bank card

    We accept Visa, Visa Electron, MasterCard and Maestro. Payment can be made during the booking process, at the Call Centre or on the Booking Payment page. To make payment, indicate your booking code and details of the payment card. If your bank supports the 3D-Secure procedure, such a procedure will be used. A 2% payment processing fee will be charged.

  2. Payment at the Euroset offices

    You can pay at any Euroset office. For payment, you must tell the booking code. The address of nearest Euroset office can be found at Euroset website. A 3% payment processing fee will be charged.

  3. Payment via QIWI

    You can pay via QIWI in cash through the payment terminal or online using the QIWI Wallet account at QIWI website. Indicate the number of QIWI Wallet and the booking code. A 4% payment processing fee will be charged.

  4. Payment at the cash desk at the airport

    Payment for your booking can be made at the cash desk at the airport of departure. Addresses and working hours of cash desks can be found at the Cash Desks page. For payment, you must tell the booking code. You also have to pay an agency fee in the amount defined by the agency.

  5. Payment at air carrier’s payment terminals

    For you convenience, you can pay for the booking and order and pay for any extra services at payment terminals that we installed at the Vnukovo airport (Moscow). The terminals bear the air carrier’s logo and can be found next to the check-in desks. No commission fee is charged if payment terminals are used.

I have a debt in my reservation. How can I make an extra payment?

You can make an extra payment with your bank card on the Booking Payment page, in the Personal Account and Manage Booking sections, in cash at any Euroset office, through a QIWI terminal or using QIWI Wallet at the QIWI website. You can also make an extra payment at the cash desk at the airport of departure or through self-service terminals, if you depart from Moscow (Vnukovo airport).

Your booking should be fully paid within the period indicated during the service booking process (if you booked services at the website), but in any case at least 4 hours before the scheduled time of departure.

I paid for the reservation but did not receive the itinerary receipt.

There may be two main reasons why you did not receive the itinerary receipt: either the payment failed or the e-mail address indicated during the booking was incorrect. At peak time, e.g. at the time of special offers, the itinerary receipt may be sent with a delay.

You can contact our Call Centre for information on the status of your payment and check whether the e-mail address for information was indicated correctly.

We recommend you to create a personal account at Pobeda website. This way you will be able to see all your booking details at a single location and manage your bookings from there (e.g. add luggage or insurance service). You can create your personal account here.

What should I do if my card was rejected?

Make sure to use an unexpired bank card and check that there is enough money to pay. Make another attempt to pay. If the card was rejected again, use another card or a different payment method. If you want to know why the payment failed, send an enquiry at feedback@pobeda.aero.

The amount that was debited from my card is incorrect. What should I do?

Should this be the case, please first contact the issuing bank to resolve the problem. If the reason is not related to any additional bank charge or the exchange rate difference, please contact our Call Centre at your earliest convenience.

Payment with card was successfully completed, but afterwards I received a notice that my booking was cancelled.

This could happen if you had made a number of reservations, and the booking cancelled was not the one that had been paid for. If it was the paid booking that was cancelled, it means that payment with your bank card failed. Money will be refunded to the bank card account within 3–5 business days. Once cancelled, a booking can not be enabled again. Try to create a new booking and pay for it with another bank card or using a different method. If you want to know why the payment was rejected, send an enquiry at feedback@pobeda.aero.

Payment with card was successfully completed, but the money was refunded afterwards.

This could happen if the money was refunded to the bank card account under a different booking refund. If money was refunded under the paid booking, please check the status of payment and booking at the Call Centre or at feedback@pobeda.aero.

I chose to pay in cash. Can I pay with my card?

You can pay with a bank card on the Booking Payment page.

Trip cancellation and refund

Can I cancel my trip and get the refund?

The air tickets of Pobeda carrier are non-refundable, i.e. you can cancel your trip but the money will not be refunded except as otherwise provided by Rate Application Rules.

However, there may be a number of occasions where the cancellation is deemed to be forced. Should this be the case, your money will be refunded. A cancellation is deemed to be forced in the following cases:

  • cancellation or delay of the flight indicated in the ticket;
  • change of the itinerary by the air carrier;
  • operation of flight other than according to the schedule;
  • failed departure of passenger due to impossibility to allocate seat for the flight and date indicated in the ticket;
  • failed passenger transportation caused by the passenger’s delay at the airport due to the duration of passenger examination, if the luggage examination or personal search did not reveal any substances or items forbidden for transportation;
  • incorrect issue of the ticket by the carrier or by its authorised agent;
  • sudden disease of the passenger, or disease or death of his/her family member accompanying him/her on board the aircraft, as evidenced by medical documents. Cancellation may be recognized to be forced if the disease was unexpected and continued on the day of departure, subject to notice being served to the carrier before the end of the time allowed for passenger check-in for the flight indicated in the ticket. The aforementioned circumstances must be evidenced by a sick leave certificate or by any other original medical document issued by a duly licensed healthcare institution and containing the following mandatory details:

    • Name and seal of the healthcare institution to have issued the relevant medical document.
    • Date of issue of such document, full name and age of the passenger or his/her family member.
    • Full name, signature and seal of the doctor to have issued the medical document, and the effective period of such document.
I booked my ticket yesterday, but today I found cheaper rates. How can I get the refund of the difference between the rates?

Normally, the sooner you book the tickets, the cheaper will be the rate. However, we reserve the right to hold various special events accompanied by price reduction, which may involve the itinerary booked by you before such special event started. Introduction of lower rates in connection with a special event does not entitle you for the refund of the difference between the original booking price paid by you and the reduced price offered in connection with a special event.

I bought a round-trip ticket, but I will be unable to use the outbound flight. Can I use the inbound flight only?

You ticket includes two flight segments: outbound and inbound. According to the air carrier’s rules, in the event where you did not use the first segment, the second segment is cancelled.

I am unable to depart for valid reasons. How can I get the refund?

According to the rules regulating the procedure for submitting the documents for refund, in case of a forced cancellation of air travel on air carrier’s flights by passenger, passenger’s cancellation of air travel shall be deemed to be forced if caused by the following circumstances:

  • cancellation or delay of the flight indicated in the ticket;
  • change of the itinerary by the air carrier;
  • operation of flight other than according to the schedule;
  • failed departure of passenger due to impossibility to allocate seat for the flight and date indicated in the ticket;
  • sudden disease of the passenger, or disease or death of his/her family member accompanying him/her on board the aircraft, as evidenced by medical documents.

In order to apply to the air carrier for refund due to a forced cancellation of air travel by passenger, passenger should proceed as follows:

A) In the event where a forced cancellation of air travel by passenger is effected directly at the airport of departure due to cancellation or delay of his/her flight or change of the itinerary or operation of flight other than according to the schedule or failure of the air carrier to provide passenger with seat on the flight and date indicated in the ticket, passenger should proceed as follows:

before the end of the check-in for passenger’s flight, contact the air carrier’s cash desk personnel at the airport of departure in order to arrange for forced cancellation of air travel and for refund of the money paid by passenger for such travel, and produce the identification document containing the same details that were indicated by passenger for conclusion of the air travel contract.

B) In the event where a forced cancellation of air travel by passenger is effected due to cancellation or delay of his/her flight or change of the itinerary or operation of flight other than according to the schedule while passenger was notified thereof beforehand by telephone or by e-mail, passenger should proceed as follows:

notify the air carrier’s Call Centre operator about cancellation of passenger’s air travel immediately during the talk with the operator, or, notify the air carrier about forced cancellation of air travel before the end of the check-in for passenger’s flight in a way suggested in the information letter that was sent to passenger by e-mail, or through a Call Centre operator during the telephone talk.

Subject to fulfilment, by passenger, of all the conditions indicated in paragraphs A and/or B, the passenger will be offered one of the following methods of refund:

  • refund of the relevant amount in cash (subject to availability of the required amount at the relevant cash desk),
  • refund of the relevant amount by cashless transfer to the bank card or to the payment system that was used for conclusion of the relevant air travel contract.

In exceptional cases, where none of the aforementioned methods of refund can be used for any reason, passenger will have the right to send a Claim for refund with the «Forced cancellation» indication by e-mail at vozvrat@pobeda.aero within ninety (90) calendar days from the forced cancellation of air travel for the said reasons. The said Claim for refund shall be sent complete with the following documents:

  • a scanned copy of the identification document;
  • a scanned copy of the document duly evidencing that the forced cancellation of air travel was done in good time.

In this case, the time period for refund of money to the passenger shall be thirty (30) calendar days from air carrier’s receipt of applicable request. The notification of passenger’s forced cancellation of air travel due to the aforementioned circumstances shall be submitted to the air carrier’s cash desk for the purposes of booking cancellation and putting the note on the application letter before the end of check-in for the relevant flight personally by the passenger for whom such travel had been booked and paid, or by his/her authorised representative acting under a notarised Power of Attorney, or shall be sent by e-mail at vozvrat@pobeda.aero at least 24 hours prior to the flight departure.

For the purpose of cancellation of the booking and putting the relevant note on the application letter about forced cancellation of air travel by passenger, the following documents shall be attached to the application letter delivered to the air carrier’s cash desk personnel:

  • original identification document of passenger;
  • original or notarised copy of the document supporting the forced nature of air travel cancellation;
  • booking number and itinerary receipt.

In the event where passenger fails to produce all or any one of the aforementioned documents while filing the application letter to the air carrier’s cash desk, the air carrier shall not be deemed to have been duly notified of the forced cancellation of air travel by passenger, and it will be impossible to cancel the relevant booking.

Passenger shall retain the original notification with the note of seat cancellation.

Afterwards, within ninety (90) calendar days from the forced cancellation of air travel by passenger for the said reasons, the passenger shall e-mail at vozvrat@pobeda.aero the Claim for Refund (Appendix 3) with the «Forced cancellation» indication and the note of seat cancellation, and shall attach the following documents:

  • a copy of identification document;
  • itinerary receipt;
  • original or notarised copy of the document supporting the forced nature of air travel cancellation.

Passenger’s request shall indicate the preferred method of refund.

In the event where cancellation of air travel by passenger was caused by a sudden disease of passenger or disease of his/her family member accompanying him/her on board the aircraft, the aforementioned circumstances must be supported by a notarised copy of sick leave certificate (approved by Order of the Russian Ministry of Healthcare and Social Development No. 347н of 26 April 2011), issued by a duly licensed healthcare institution and containing information (notes) about, or other references to, the existence of medical counterindication to flying on board the aircraft with such type of disease. The said document shall be sent to the air carrier’s postal address: 22nd km, Kievskoe Highway, Bld. 4, Moskovsky settlement, Moscow, 142784 Russia.

In the event where cancellation of air travel by passenger was caused by death of passenger or death of his/her family member accompanying him/her on board the aircraft, the said circumstances must be supported by a notarised copy of the death certificate.

The time period for refund of money to passenger in connection with cancellation of air travel for the reasons indicated in this paragraph shall be thirty (30) calendar days from air carrier’s receipt of applicable request. With this, in each of such cases the air carrier reserves the right to check authenticity of the documents submitted by passenger to support forced cancellation of air travel, and the above-said time period for refund may therefore be extended as required until such time as the relevant circumstances are clarified and confirmation is received from the relevant authorities (institutions).

The air carrier shall not be held liable for passenger’s failure to comply with these Rules, including, but not limited to, passenger’s failure to observe the requirements concerning forced cancellation of air travel by passenger and submittal of similar applications (requests) by fax, e-mail, verbally, etc.

The air carrier shall not be held liable for failure to comply with the time limits for refund established by the current Russian legislation and the terms and conditions of these Rules, if the air carrier has not received all or any of the above-said documents and data to be attached to such application.

Passenger shall be responsible for providing correct and full information requested by air carrier for the purpose of refund.

Website and online services

Is it safe to book air tickets online?

We make our best efforts to protect personal data in line with the Russian legal regulations, including taking reasonable technical security actions for safe storage and protection of your personal data from unauthorised access, utilisation, tampering or unauthorised deletion. We pay special attention to the safe transmission of personal and financial data. This data is transmitted from your computer to the booking server through encrypted channels using the state-of-the-art Secure Socket Layer (SSL) technology. Besides, we offer the latest online security service for VISA and MasterCard cardholders. «Verified by VISA» and «MasterCard Secure Code» schemes let you register an additional password for your credit card. This will help prevent unauthorised purchases with your credit card, which means that you can buy online with added security and reliability of transactions.

What is a personal account?

Personal account is a convenient service. Using your personal account, you can:

  • save your details for a faster booking,
  • see all your bookings and history of flights at a single location,
  • add services and make changes to the booking.

You can create your personal account by completing registration at the website or during the booking process: simply confirm creation of your personal account and follow the directions received by e-mail.

I forgot the password to my personal account. What should I do?

Use the password recovery service: simply enter the e-mail address that was indicated during registration and follow the directions that we will send you by e-mail.

Can I create a personal account for myself and for my spouse at the same e-mail address?

E-mail address is unique for each user, so you have to use two different addresses.

I need to add baggage to the booking. How can I do that online?

You can add baggage and other services to the already paid for booking using the Manage Booking or Personal Account sections.

The Manage Booking is the service using which, after you have indicated the e-mail address that was entered during the booking and the confirmation code, you can:

  • see, print out and send your itinerary receipt by e-mail,
  • add to the booking, and immediately pay for, extra services such as baggage, a particular seat in the cabin and insurance for the period of flight, and perform online check-in.

Once your personal account is created, you can see and manage all of your bookings at a single location for an easy and convenient management process. Besides, we will save your details, and you will no longer need to enter them manually every time.

I have found an error at the website.

If you have found an error at our website, please make a screenshot and send it at feedback@pobeda.aero. You are kindly requested to describe in detail the sequence of steps leading to such an error. We thank you in advance for your efforts to improve our website.

I received the «Session expired» message while booking. What does it mean?

The time limit for making a booking is 30 minutes. After that, the system logs you off automatically. If this message occurs at the end of the booking process, please contact our Call Centre so that we could check if the booking was completed.

Flight dates/itinerary changed during the booking process.

This may happen if you opened the booking website in several browser windows or in different browsers at a time. If you change anything in one window, it may impact another booking opened in another window. In order to avoid this situation, please do not open the booking website in several browser windows at a time.

In any case, before you make payment you can see (on the bank card data entrance page or on the payment terminal display) information about the dates and itinerary of the booking are going to pay for. Always carefully check that the dates and itinerary of the booking are correct before you pay.

How can I complete the check-in online?

Online check-in starts 24 hours and ends 3 hours before the time of departure. To check-in online, please follow the Online Check-In link. Once the online check-in process is completed, you should print out your boarding pass (this can be done at the airport) and arrive at the airport at least 1 hour before the time of departure. You can drop off your luggage at special baggage registration counters.

The online check-in service is currently available only for flights departing from Vnukovo airport.

Baggage

What baggage is included in the airfare?

Any ticket includes a free carriage of one piece of checked-in luggage in the baggage hold which shall not exceed 10 kg in weight and the sum of three dimensions of up to 158 cm.

As cabin luggage, you can only carry personal belongings such as a lady’s handbag or a briefcase, a folder for papers, an umbrella, a the cane, a bouquet of flowers, your outerwear, printed matters for reading during the flight, a photo camera, a video camera, a laptop, a suit in the suit bag, baby food for use at flight, a baby cot or cradle for child transportation, crutches, a stretcher or a wheelchair for limited-excursion passenger.

If you want to take any luggage to the cabin (i.e. any item not listed above), you have to pay for it. It is recommended to do it at the website using the Personal Account and Manage Booking sections, or via the Call Centre.

Please read information about the Luggage Rates.

I have a backpack. Do I have to pay any extra amount?

If the weight of your backpack does not exceed 10 kg and you hand it in for carriage in the baggage hold, no extra fee will be charged. If you want to keep your backpack in the cabin, you will have to pay the luggage fee.

Please remember that you can only take to the cabin personal belongings (e.g. a lady’s handbag, a briefcase, outerwear, a suit in the suit bag, a bouquet of flowers). Backpacks, bags of any type or size, sport bags, food in a separate packaging are not on the list of free allowance and will be charged separately.

I have made a reservation. How can I add luggage to it?

You can add your luggage to the booking using the Personal Account and Manage Booking sections, or via the Call Centre. You can also pay extra fee for extra luggage at the cash desk of the airport of departure, but the rate will in this case be higher.

The rates for these services can be found in the Rates and Fees section.

How many pieces of luggage can I carry?

You can carry up to two pieces of luggage in the cabin, each weighing up to 10 kg. Luggage in the cabin has to be paid for.

You can carry one piece of checked-in luggage weighing up to 10 kg for free in the baggage hold, and an unlimited number of paid luggage, provided that the weight of each piece of such luggage does not exceed 32 kg.

What is the size of a lady’s handbag or a briefcase to qualify for cabin luggage?

The sum of three dimensions of a lady’s handbag or a briefcase carried in the cabin shall not exceed 75 cm. The check-in area at the airport has a measuring gage in which cabin luggage should easily fit.

Can I take with me in the cabin a parcel or a backpack instead of a lady’s handbag or a briefcase?

You may take to the cabin a personal item such as a lady’s handbag or a briefcase, if the sum of its dimensions does not exceed 75 cm. The check-in area at the airport has a measuring gage in which personal items should easily fit.

Backpacks and bags are not on the list of items that can be carried in the cabin for free.

If you want to carry in the cabin any items that are not on the list of items that can be carried in the cabin for free, carriage of such items is charged according to the Rates and Fees.

Can a group of passengers join their luggage together to be treated as a single piece with overlimit weight and size?

Even if luggage carriage norms are summed, they will still be subject to the limitations on the number of pieces and size. Thus, joining a number of pieces of luggage in a single piece with overlimit weight and size is not permitted.

What should I do if I have more luggage than indicated in the booking?

You can pay for extra luggage at the cash desk or in self-service kiosk at the airport of departure. The rates for extra luggage can be found in the Rates and Fees section.

Can I carry liquids in the cabin?

You may carry non-hazardous liquids, gels or aerosols in the cabin, provided that each of such items is packed in the primary packaging of not more than 100 mL and they all are packed in the common secondary packaging in the form of safely sealed transparent plastic bag, measuring 20×20 cm. Total volume of such liquids shall not exceed 1 L.

Passenger may take to the cabin only one such bag with liquids.

Rules of examination and limitations on carriage of liquids as cabin luggage:

  • the bag with liquids shall be produced for examination at the airport security check area separately from the rest of the cabin luggage,
  • no liquids packed in the primary packaging of more than 100 mL are allowed for carriage in the cabin even if such packaging is not filled to full capacity,
  • at the security check area you will be requested to dispose of all packages with liquids that do not meet the above-said requirements and limitations.
Can I carry electronic cigarettes in the cabin?

You may carry electronic cigarettes in the cabin (in your cabin luggage) only. It is prohibited to smoke electronic cigarettes while on board. It is prohibited to carry electronic cigarettes in the checked-in luggage.

How can I carry fragile and oversize items?

You are required to report your intention to carry any of the above-listed items during the booking process by contacting our Call Centre. Carriage of such items is always subject to consent of the air carrier.

How can I carry musical instruments?

If you are going to carry a musical instrument whose size and weight exceed the parameters permitted for carriage in the cabin, you are required to book and pay for an extra seat. To do this, please contact our Call Centre.

How can I carry my ski equipment/snowboard?

Carriage of sports equipment is subject to an extra fee. Any sports equipment shall be indicated and paid for during the booking process. Any damaged, fragile, bulky, inadequately packed, late check-in or oversize baggage will only be accepted for carriage with a «Limited Liability» tag, and the air carrier will not be held liable in connection with such items.

Can I carry medicines?

Checked-in luggage shall not contain any medicines. However, you are allowed to carry in your cabin luggage the medicines that you may need during flight. Please read safety regulations for carrying liquids on board.

Can I carry a small cat (dog)?

You can carry pets in the cabin for a fee. Pets include cats, dogs, ferrets and birds. Pets shall be carried in a box or in a cage. Pets shall not be carried in the baggage hold.

Size of the box shall not exceed 55×40×20 cm, and gross weight of the box with pet shall not exceed 8 kg. Only a limited number of pets are allowed in the cabin.

To carry a pet, you should have a veterinary passport and a health certificate with notes about vaccinations administered.

What should I do if my luggage was damaged?

Upon arrival at the airport you should report damaged luggage at the lost baggage desk or at the baggage claim desk. You should also complete the damaged luggage report form before you leave the baggage claim area. Upon completion of the report form you will be given further instructions.

What should I do if my luggage was lost?

Upon arrival at the airport you should report lost luggage at the lost baggage desk or at the baggage claim desk. You should also complete the lost luggage report form before you leave the baggage claim area. Upon completion of the report form, the lost luggage will be assigned the reference number. Use this number for tracking your luggage. You will also be given further instructions at the desk.

Check-in

What happens at the check-in desk?

Employee at the check-in desk will ask you to produce your identification documents. In some cases you may also be requested to show other documents required by law. Your checked-in luggage will be weighed and sent to the baggage hold of the aircraft. Here you will also get your boarding pass.

When does the check-in start?

Check-in normally starts 2 hours before scheduled departure time (3 hours before scheduled departure at Vnukovo airport). You can ask the time of check-in at the information desk at the airport of departure.

When does the check-in end?

Check-in ends strictly 40 minutes before scheduled departure time indicated in the itinerary receipt.

Even if the flight is delayed, check-in ends strictly 40 minutes before scheduled departure time indicated in the itinerary receipt.

What documents are required for the check-in?

In order to check in, passenger is required to produce a valid document proving the passenger’s identity. It should be the document that was indicated in the booking.

Do I need to print the itinerary receipt?

You do not need your itinerary receipt for check-in and boarding, but it is recommended to have a printed version to be on the safe side.

The agent at the check-in desk says I am not on the list. What should I do?

Please check that your booking is exactly for this date and for this flight.

Contact the cash desk or the Call Centre to check the status of your payment and booking. If your booking has a debt, pay the debt at the airport cash desk.

If payment for the booking was made less than 4 hours before departure, please contact Pobeda representative at the airport.

Do infants under 2 years old need to check-in?

Passengers with infants shall complete check-in process. At the boarding gate, it is necessary to produce boarding passes both for the infant and for the accompanying passenger.

Do I have to pay for the check-in at the airport?

Check-in procedure at the airport is currently free of charge.

When does the boarding end?

Boarding normally ends 25 minutes before departure. In any case, passenger shall arrive at the boarding gate not later than the boarding end time indicated in the boarding pass or announced by applicable services at the airport of departure.

What documents are required for boarding?

For boarding, passenger shall produce the boarding pass and the document proving passenger’s identity.

What should I do if I am late for the check-in (boarding)?

If late for check-in (boarding), passenger will be deprived of his/her right for air travel irrespective of the reasons for being late. Payment for air travel will not be refunded.

For re-issue of air ticket in line with the Rate Application Rules, contact the cash desk at the airport of departure.

On board

Boeing 737-800 Next Generation (NG) seating arrangement
EEL_BTSG_valid_737-000-1-_496x1316.jpg
Do you have seats with more legroom?

Yes, we are pleased to offer you seats with extra legroom near emergency exits. This is a paid service. Or, you can choose any preferred seat in the cabin, such as front rows close to the exit, near the window or near the aisle—anything you like. You can choose the seats during the booking process or add the service to the already paid-for booking using the Personal Account and Manage Booking sections.

Please note that safety regulations require that seats near emergency exits shall not be offered to passengers under 18 years old, pregnant women and limited-excursion passengers.

Can I smoke while on board?

Smoking on board Pobeda aircrafts is strictly prohibited.

Can I drink alcoholic beverages?

You can drink alcoholic beverages, but only those bought during the flight.

Can I use electronic devices while on board?

During flight, all electronic devices shall be switched off or used in the «aircraft» mode.

Is it true that the seat backs do not recline?

Yes, this is true. Seat backs do not recline so as to avoid inconveniences to passengers in the next row and to reduce operating costs.

Children

How can I travel with my child/infant?

Infants under 2 years old may fly free of charge, in the accompanying adult’s lap. Оne adult is permitted to accompany not more than one infant. Infant can be registered during the booking process online or via the Call Centre, provided that infant is under 2 year old both on the date of departure and on the date of return. Should the infant turn 2 years old in the period between the date of departure and the date of return, separate bookings will have to be made for the outbound flight and for the return flight.

Can a child travel alone?

Children of over 12 years old may travel alone if their seat is booked as an adult passenger.

For children from 5 to 12 years old we offer additional chargeable service—transportation of unaccompanied children.

You can book and pay for the child escort service at the website while booking the ticket.

I already have a booking for an adult. Can I add a child to the booking?

Please contact our Call Centre for assistance.

Is an infant entitled to any luggage allowance if no separate seat was reserved for him/her?

Infants under 2 years old are not entitled to any luggage allowance except for a pushchair, foldable baby carriage, or an infant car seat, which may be carried for free. Please note that all prams and pushchairs shall be handed over for carriage in the baggage hold. These will be carried free of charge if the itinerary includes an infant. However, if no infant or child is travelling, these items will be carried for an extra fee.

Can I take baby walker or tricycle instead of the pushchair without extra charge?

Only one pushchair / foldable baby carriage / infant car seat per infant can be carried in the baggage hold free of charge.

Health

I am pregnant. Can I fly?

Pregnant women may not travel after the 36th week of pregnancy (or after 32th week in case of multiple pregnancy). If after the 28th week of pregnancy, women are permitted to travel if only they produce a medical certificate stating their fitness for air travel. Should this be the case, the air carrier does not assume liability for any potential adverse impacts on the pregnant woman and/or the unborn child.

I am a wheelchair user. Whom should I ask for assistance?

Wheelchair users requiring assistance must advise the Call Centre at the time of booking. Wheelchairs weighing more than 60 kg (excluding the battery) or wheelchairs powered by electrochemical cell or open-type battery are not accepted for travel.

Wheelchair is carried free of charge if only the wheelchair user is on board.

What should I do if I need special assistance (attendance) at the airport?

If the passenger requiring assistance had communicated this during the booking process, our ground service personnel will be notified and will act accordingly. Please go to the check-in desk as early as possible where our personnel will provide the required assistance.

I need extra oxygen for medical reasons. Can I take oxygen on board?

We accept passengers who would normally need extra oxygen for medical reasons. Such passengers are required to notify our Call Centre operators and produce applicable medical certificate at the check-in desk.

Claims

How can I file a claim?

Claims shall be issued in writing and sent at 22nd km, Kievskoe Highway, Bld. 4, Moskovsky settlement, Moscow, 108811 Russia.