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Check-in

You can check-in for your flight via two methods: online or at the airport. Please arrive at the airport in advance and read the hand baggage and luggage regulations carefully. A customer who is late for check-in or boarding will not be allowed on the flight.

Begins:

  • 2 hours before departure
  • 2 hours 30 minutes before departure from Kazan, Murmansk
  • 3 hours before departure from Yekaterinburg, Krasnoyarsk, Moscow (Sheremetyevo), Sochi, Saratov, Nalchik, Novosibirsk, Ufa
  • 4 hours before departure from Moscow (Vnukovo)

Ends:

  • 40 minutes before departure
  • 60 minutes before departure from Berlin, Dubai, Milan (Bergamo), Istanbul (Istanbul International Airport and Sabiha Gökçen Airport), Hurghada and Sharm el-Sheikh

Check-in desk numbers are indicated on the board at the airport of departure. Airports in some countries may set special requirements for the end time of check-in, you can check in the itinerary receipt.

Boarding:

  • ends 25 minutes before departure
  • ends 20 minutes before departure from Moscow (Vnukovo) and Sochi

To register you must:

  • be present in person at the airport
  • show the document for which you booked the ticket at the check-in desk
  • register your luggage

Unaccompanied minors (under 12 years old) can only check in at the airport check-in desk, online check-in is not available.

Clients who have booked an extra seat must get a boarding pass for an extra seat at the check-in desk at the airport of departure before the end of flight check-in. Otherwise, the airline will not be able to provide this service.

At Vnukovo Airport you can check in Terminal A at the desks*:

  • 116-127 – check-in for domestic flights
  • 127B-H – check-in for domestic flights without luggage
  • 128-130 – Drop Off, luggage check-in for clients who checked-in online for domestic flights
  • 131-134 – check-in for international flights, entrance to the section is after passing passport and visa control in front of the section 135
  • 135-140 – Drop Off, luggage check-in for clients who checked-in online for international flights

*The number of operating desks depends on the number of flights departing at the same time.

To save time on pre-flight formalities at the airport, check-in online on our website or via our mobile app. Online check-in is only available for clients who have purchased the Seat Selection service.

Begins:

  • 24 hours before departure

Ends:

  • 40 minutes before departure from Russian airports
  • 4 hours before departure from foreign airports

Boarding:

  • ends 25 minutes before departure
  • ends 20 minutes before departure from Moscow (Vnukovo) and Sochi

After checking-in online, you must print out your boarding pass and take it with you to the airport. Printed and electronic boarding passes (saved on your mobile device) are accepted for departure from foreign airports, also from Sheremetyevo on domestic flights. The client is responsible for the performance of mobile devices until the end of boarding.

Online check-in is not available for flights to/from Dubai.

Contact the baggage drop-off desk at least 40 minutes before your flight (60 minutes before departure from Berlin, Dubai, Milan (Bergamo), Istanbul (Istanbul International Airport and Sabiha Gökçen Airport), Hurghada and Sharm el-Sheikh).

If you are not a Russian citizen flying to Russia on an international flight and you used the online check-in service, please go to the check-in desk at least 40 minutes before departure (60 minutes before departure from Berlin, Dubai, Milan (Bergamo), Istanbul (Istanbul International Airport and Sabiha Gökçen Airport), Hurghada and Sharm el-Sheikh).

Read more in the transportation regulations