You can contact the call center by calling +7 (499) 215-23-00. Price: 55 - 60.17 rubles (excl. VAT) per minute including time on hold. Price depends on region and network operator.
Connection with operator is possible just in case you have an access to paid lines (in most cases this access is denied by default for office and corporate phones).
Call center is available 24 hours a day, 7 days a week.
Send your requests, questions and suggestions related to flights of Pobeda Airlines to the customer service contact center by filling out the feedback form here.
Send a forced refund request by filling out the form in the feedback section.
Please send refund requests mails with claims and original (paper) documents to the legal address of Pobeda Airlines: 108811, Russian Federation, Moscow, p. Moskovskiy, Kievskoe shosse, 22nd km, 4/1.